The incumbent for this position works closely with FFR (N9) and Fleet Readiness Division (N92) to procure, implement, integrate, operate, maintain, and support all NAF IT functions, assets, and systems throughout the area of responsibility (AOR) to include Point of Sale (POS), business systems, Wireless Fidelity (WiFi) as well as "legacy" networks.
***ACCESS TO MEDICAL CARE IN JAPAN IS EXTREMELY LIMITED***
Summary
The incumbent for this position works closely with FFR (N9) and Fleet Readiness Division (N92) to procure, implement, integrate, operate, maintain, and support all NAF IT functions, assets, and systems throughout the area of responsibility (AOR) to include Point of Sale (POS), business systems, Wireless Fidelity (WiFi) as well as "legacy" networks.
***ACCESS TO MEDICAL CARE IN JAPAN IS EXTREMELY LIMITED***
Systems analysis duties comprise 50% of incumbent's time and include but are not limited to:
Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
Designs audit routines to test and validate data integrity, when necessary.
Maintains a physical inventory of all hardware and software; assists in IT systems life cycle management.
Ensures all appropriate forms and documentation are on file.
Monitors maintenance contracts for renewal and submits NAF Purchase Requests and Navy ITPRs for support as required.
Policy and planning duties comprise 20% of incumbent's time and include but are not limited to:
Performs hardware and software installs, upgrades and patches.
Works closely with vendors, program managers, NCTS & N6 staff, and users to resolve issues and ensure successful project implementations.
Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed.
Acts as a site point of contact (POC) for implementation of new IT based projects, when required.
Obtains approval from all required sources.
Documents and analyzes currently deployed NAF information systems to fully capture scale, capability and risk, using industry standards and models,
Department of Navy (DON), Commander, Navy Installations Command (CNIC) and other Cyber Security policies and practices.
System administrator duties comprise 20% of incumbent's time and include but are not limited to:
Serves as a primary or backup systems administrator/technician for all computer and telecommunication systems (such as Micros, Payroll systems,
Food Trak Inventory Control System, Qubica, RecTrac, CYMS, and SAP).
Performs account management, system monitoring, data backup, and software/hardware maintenance as necessary.
Performs routine assessments, maintains proficiency in all MWR and CYP computer systems.
Customer support duties comprise 10% of incumbent's time and include but are not limited to:
Receives, responds to, resolves, and documents help desk calls.
Isolates problems between hardware, system software, application, peripherals, and network devices.
Coordinates with departmental program managers to resolve program specific issues.
Serves as a monitor and/or operations trouble-shooter.
Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.
Recovers data in the event of a hardware or software failure.
Ensures the customer receives a full explanation of the problem and resolution and provides training and/or guidance to prevent reoccurrence.
Completes the process by documenting actions in the department help desk database or standard operating procedures.
Must have or be able to obtain and maintain a clearance for a Tier 3 Investigation for Noncritical Sensitive national security clearance.
Occasional travel of less than 20% may be required
Must have or be able to obtain and maintain a government driver’s license.
Must be able to work varied work schedules to include holidays, weekends, and evenings.
May be required to work overtime on an emergency basis.
May be required to work an “on-call” duty schedule.
This is a Navy Cyber Workforce work role coded position in specialty area 411 Technical Support Specialist. Incumbents assigned to this position are required to comply with the Cyber Workforce Program requirements of DODM 8140, which include:
a. Earn and maintain appropriate foundational and residential qualifications from the DoD Cyber Workforce Qualification Matrix
b. Participate in a continuous learning program as described in DODM 8140. A minimum of 20 hours of Cyber Workforce related continuous professional development annually or what is required to maintain certification
Qualifications
A bachelor's degree from an accredited College or University in the one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering
OR
Possess a degree that provided a minimum of 24 semester hours in one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering
OR
Possess at least 3 years of professional IT experience with an emphasis in computer hardware and operating system software, implementation or sustainment.
Knowledge of and demonstrated skill in applying customer support principles, wireless and wired network concepts, database principles, IT security theory, troubleshooting and data analysis methods, and communication methods and techniques sufficient to receive, respond to, and resolve help desk calls.
Knowledge of computers, computer peripherals and industry best practices, security principles and network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator.
Knowledge of and experience in utilizing internal and external problem resolution documentation and resource database.
Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories.
Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
Knowledge of a wide range of specialized software applications and programs deployed in support of MWR & CYP in order to support and maintain these applications. Software titles include, but are not limited to: RecTrac, GolfTrac, CYMS, Qubica, Micros, SAP, Citrix, Kronos, Manage Engine.
Knowledge of concepts related to full inventory and analysis of IT systems and assets.
Skill in accurately documenting all actions taken in standard operating procedures and/or the help database.
Skill in providing guidance and training to customers and other technical representatives.
Ability to use and repair a variety of computer hardware and peripherals including desktop, laptop and server class devices, Enterprise Class networking hardware, Enterprise Class, Wireless Access Point (WAP) infrastructure and Enterprise Class network security devices.
Ability to use and troubleshoot Windows (desktop and server) & Apple Operating Systems.
Ability to demonstrate effective written and oral communication skills, including experience in writing technical procedures and instructions in English.
Education
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free, and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
Direct Deposit of Pay is required.
Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be screened for one of the following minimum qualifications:
Bachelor's Degree from an accredited College or University in the one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering.
A degree that provided a minimum of 24 semester hours in one or more of the following fields: Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering
At least 3 years of professional IT experience with an emphasis in computer hardware and operating system software, implementation or sustainment.
Applicants who meet the minimum qualifications will be further evaluated for:
Experience providing expert and proactive technical advice, guidance, and recommendations to management and other technical specialist on IT issues.
Experience diagnosing and resolving computer hardware and software problems in response to customer reported incidents.
Experience developing and deploying hardware and software, firmware, and patches on an enterprise system to meet cyber security requirements.
Experience performing configuration/troubleshooting, and maintaining of customer hardware and software.
Experience translating customer requirements into workable and cyber secure compliant solutions.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military or Family Member Preference and/or Proof of SOFA Status: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If required under "Qualifications Required": Proof of Education such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 01/16/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12649089It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Commander, Navy Region Korea
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military or Family Member Preference and/or Proof of SOFA Status: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If required under "Qualifications Required": Proof of Education such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 01/16/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12649089It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Commander, Navy Region Korea
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
