LOCATION: This position is under Operations Training. Selectee may be assigned to any of the Operation Training Studios.
We are advertising 1 vacancy initially (not 1 per location). Locations are listed to facilitate SSA IVOL searches. Selectee must live within commuting distance of one of the Operation Training Studios:
Atlanta Training Studio, Atlanta GA 30303
Dallas Training Studio, Dallas, TX 75202
Kansas City Training Studio, Kansas City MO 64150
Seattle Training Studio, Auburn WA 98001
Summary
LOCATION: This position is under Operations Training. Selectee may be assigned to any of the Operation Training Studios.
We are advertising 1 vacancy initially (not 1 per location). Locations are listed to facilitate SSA IVOL searches. Selectee must live within commuting distance of one of the Operation Training Studios:
Atlanta Training Studio, Atlanta GA 30303
Dallas Training Studio, Dallas, TX 75202
Kansas City Training Studio, Kansas City MO 64150
Seattle Training Studio, Auburn WA 98001
The position description number for this position is 4D0510. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
At the full performance level, the Technical Training Instructor plans, develops, analyzes and implements comprehensive technical training including interactive video training, eLearning and/or automation training. Serves as instructor of technical training for SSA RSDHI programs and/or systems releases. Identifies the present and future program training needs of SSA employees through analytical studies. Plans and develops a technical training curriculum designed to integrate employee specialized knowledge with an overall knowledge of the organization's mission. Develops and/or adapts learning objectives for courses.
All application materials must be received by the closing date.
Applicants must be in good standing.
Applicants must have a fully successful rating of record.
Official Personnel Folders will not be reviewed.
Requests for copies of application documents will not be accepted.
All application forms submitted become the property of SSA Human Resources.
You must indicate on the SSA45 if you are in/or have held a temp promotion/detail.
Qualifications
GS-12: Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Such experience must have involved the development, examination, investigation and adjudication of Retirement, Survivor, Disability, Health Insurance (RSDHI) claims and/or all aspects of Supplement Security Income Program (SSI); or experience that provided a broad knowledge of the function or subject area of the position to be filled. Experience as a Claims Specialist in Title II and/or Title XVI is required. Candidates must describe their Claims Specialist experience.
Additional Qualifications: Experience in preparing, updating, and/or revising training material; conducting/presenting training using various instructional techniques, media and technologies including Microsoft Word and PowerPoint (PPT) software. This experience must demonstrate the ability to write clearly and concisely, to deal courteously and effectively with the public, and to convey material to others in an understandable and dynamic manner. Experience must also demonstrate ability to exercise tact, ingenuity, flexibility and resourcefulness in the development of facts and information, and to work well with others..
Qualification requirements must be met by the closing date of this announcement.GS-12:
Applicants for promotion must have 52 weeks at GS-11.
Time in grade requirement must be met by the closing date of this announcement.
Education
Substitution of education is not applicable at this grade level.
Additional information
NONCOMPETITIVE CONSIDERATION
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation.However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration.
Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 3 months of the date of the initial selection.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.
TOUR OF DUTY: Full-time; flex time
TYPE OF POSITION: This position is being filled on a temporary basis.
OTHER NOTES:
This is a bargaining unit position represented by AFGE.
This position is temporary not-to-exceed 1 year. Temporary promotions or reassignments may be extended or become permanent.
This position is not a career ladder position; GS-12 is the full performance level.
This position is eligible for telework.
Travel expenses for temporary assignments will be paid as appropriate according to applicable travel rules and/or regulations.
This is a (5/5c) moderate risk public trust position. The selected employee will be required to complete a Standard Form 85p, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The following knowledge, skills, and abilities are necessary to perform the duties of the position:
Ability to prepare, update and/or revise training packages
Ability to communicate orally
Ability to communicate in writing
Knowledge of SSA programs, goals and objectives
Ability to collect and analyze data and make recommendations
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following section provides information on supporting documentation that must be submitted.
SSA-45 (all applicants)
Applicants for Noncompetitive Consideration only- SF-50 that provides information on the appointment authority under which you were hired (See "Application Requirements - Additional Information" section regarding Noncompetitive Consideration)
Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 03/29/2024. Failure to upload any required documents will disqualify your application from consideration. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Abel Garcia at a.paul.garcia@ssa.gov or 816-936-5820.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORKSSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
Region VII OTT
601 E. 12th Streetn
Kansas City, MO 64106
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following section provides information on supporting documentation that must be submitted.
SSA-45 (all applicants)
Applicants for Noncompetitive Consideration only- SF-50 that provides information on the appointment authority under which you were hired (See "Application Requirements - Additional Information" section regarding Noncompetitive Consideration)
Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.To apply for this position, you must provide a complete Application Package which includes:
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 03/29/2024. Failure to upload any required documents will disqualify your application from consideration. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Abel Garcia at a.paul.garcia@ssa.gov or 816-936-5820.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORKSSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: http://ssai.usajobs.gov. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
Region VII OTT
601 E. 12th Streetn
Kansas City, MO 64106
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
