This position is in the Veterans Benefits Administration (VBA), Office of Administrative Review (OAR) and reports to the Supervisory Management and Program Analyst of the OAR staff. This position serves as a Management and Program Analyst providing complex reporting, expert analysis, and guidance supporting program operations nationwide. The incumbent performs a variety of analytical, planning, evaluative, and advisory work.
Summary
This position is in the Veterans Benefits Administration (VBA), Office of Administrative Review (OAR) and reports to the Supervisory Management and Program Analyst of the OAR staff. This position serves as a Management and Program Analyst providing complex reporting, expert analysis, and guidance supporting program operations nationwide. The incumbent performs a variety of analytical, planning, evaluative, and advisory work.
This vacancy is open ONLY to current, permanent employees of Office of Administrative Review (OAR), or Veterans Benefits Administration (VBA) employees or, Department of Veterans Affairs (VA) employees, and Veterans Affairs (VA) CTAP eligibles.
Serves as a Management and Program Analyst conducting complex studies for the improvement of operations nationwide.
Develops and implements policy, procedures, and processes for operations nationwide.
Responsible for the development and management of operational controls for identifying immediate or potential problem arise that timely action can be taken.
Determines the effectiveness of quality control programs and makes recommendations for improvement.
Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as internet tools, statutes, regulations, manuals, and other reference material.
Assigned special assignments to investigate operational issues such as recurring errors, excessive time lags, and system shortcomings. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
Reviews out-of-line conditions and recommends remedial action after thoroughly developing all pertinent data.
Ensures that corrective actions taken are accurate, timely, and in compliance with mandatory requirements.
Prepares analysis involving the application of work simplification techniques and a complex system of work measures to a variety of work processes for purposes of evaluating VBA's workload.
Maintains awareness of the sensitivity of data regularly will be working with, such as but not limited to, employee performance data, Veteran claim data, time management data, etc.
Provides expert advice and guidance in the implementation of automatic data processing procedures/methods to keep pace with new standards and systems and recommends innovations, changes/improvements, and coordinates with internal OAR's offices, other VBA business lines, and regional offices nationwide.
Uses various automated data and information systems to monitor program performance relating to national operations.
Performs statistical, trend, and problem analysis to develop new methods to control and support the program area.
Prepares reports using narrative justification, charts, graphs, and statistical data for senior leadership presentations and briefing materials. Serves as technical advisor to OAR leadership.
Makes recommendations that work towards achieving optimal claims processing and may result in changes in the organizational structure or staffing levels.
Responsible for conducting continuing functional, organizational, and methods studies for the purpose of determining staffing requirements and the most effective organizational pattern required to accomplish the OAR's national mission.
Reviews staffing requirements and the most effective organizational structure for field processing.
Reviews program evaluation as it relates to operations.
Responsible for personnel requirements, and expenditure controls.
Formulates, presents, executes, and analyzes organizational budgets. Determines resource requirements and recommends resource allocations based on priorities and needs.
Forecasts and estimates program requirements using special reports, statistical and graphical analysis, flowcharting, review of work methods, evaluation of obligation and expenditure rates, cost-benefit analysis, etc. Identifies trends, significant program accomplishments, problem areas, inefficiencies, inconsistencies in operations, and makes recommendations for improvements to management and senior leaders. Develops and implements process improvement modifications and revisions to enhance the effectiveness and efficiency of program operations.
Monitors national operations and activities supporting operational programs.
Works in close cooperation with other elements of VBA in relation to Veterans claims.
Drafts congressionally mandated reports concerning workload trends, responses to congressional inquiries, and to Office of Inspector General and Government Accountability Office draft reports and recommendations specific to operations.
Acts as a liaison with field stations and Decision Review Operation Center (DROC) personnel. Coordinates and leads discussions, meetings, conference calls with internal and external stakeholders to secure and provide information and to mutually resolve problems.
Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: Authorized Virtual: This is a VIRTUAL Position, if selected, employee is required to report to the nearest VBA facility at least twice per pay period or as determined by their telework agreement. Position Description/PD#: Management and Program Analyst; PD # 41170A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:01/16/2024.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.
For a GS-13 position you must have served 52 weeks at the GS-12 level.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level:
Specialized Experience: Undertake projects and initiatives that analyzed workload management. Prepare briefing reports for division management analyzing performance. Experience with data analytics applications such as, but not limited to, Tableau Desktop or Advanced Excel. Experience completing analytic exercises such as forecasting, predictive modeling, preparing technical reports utilized to provide business intelligence to organization. Experience with data related to VBA claims processing. Experience communicating (either orally or in writing) technical information to various levels of leadership. Such experience could be gained as Supervisor, Management/Project manager, or similar positions in the public or private sector.
Education Substitution: There is no educational substitution at this grade level.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although minimal effort may be required (e.g. walking, standing, carrying light items such as manuals or briefcases, or driving or traveling by motor vehicle).
There is no educational substitution at this grade level.
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume will not be referred for consideration.
After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:
Mathematic Reasoning - Solves practical problems by choosing appropriately from a variety of mathematical and statistical techniques.
Technical Competence - Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Organizational Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
Performance Measurement - Knowledge of the principles and methods for evaluating program or organizational performance using financial and nonfinancial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume detailing specialized experience and competencies as they relate to this position.
For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Additional Documents accepted:
CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/16/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12270251.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
Office of Administrative Review
810 Vermont Avenue NW
Washington, DC 20420
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume detailing specialized experience and competencies as they relate to this position.
For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Additional Documents accepted:
CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 01/16/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12270251.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
Office of Administrative Review
810 Vermont Avenue NW
Washington, DC 20420
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
