General Services Administration, Federal Acquisition Service, Information Technology Category, Office of Telecommunications Services (OTS), Invoice and Billing Support (IBS), VIRTUAL
IBS responsible for planning, managing, directing and coordinating GSA internal and Government-wide programs and activities.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Summary
General Services Administration, Federal Acquisition Service, Information Technology Category, Office of Telecommunications Services (OTS), Invoice and Billing Support (IBS), VIRTUAL
IBS responsible for planning, managing, directing and coordinating GSA internal and Government-wide programs and activities.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Your application will be considered if you are a: • GSA ETS employee • GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
Plan, coordinate, and evaluate overall policies, procedures, and objectives related to the program telecom program function. Conducts extensive research and data analysis of current and proposed programs in order to achieve maximum effectiveness nationwide.
Provide guidance and support to regional offices in resolving problem situations that may arise and ensures compliance with program operations and goals.
Plan and/or directs complex projects requiring evaluation of operational problems, evaluating alternative solutions and recommending appropriate action.
Prepare presentations, briefings and other informational materials as necessary.
Perform operational program budget execution duties.
Perform studies and audits on internal control and use of funds throughout the year.
Responsible for customer funding documents and billing agreements.
Review customer inquiries related to billing and resolves all discrepancies.
Assure that obligations incurred and resulting expenditures of funds are in accordance with pertinent laws and regulations.
Analyze and evaluate the effects of program plans and budget issues.
Continually monitor control point expenditures in relation to planned levels.
Prepare reports of analysis, making recommendations for remedial action
Meet all eligibility criteria within 30 days of the closing date
Register with the Selective Service if you are a male born after 12/31/1959
Meet time-in-grade within 30 days of the closing date, if applicable
US Citizenship or National (Residents of American Samoa and Swains Island)
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 4 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-13 salary will be determined based upon duty location.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Specialized Experience:
Specialized experience is experience applying analytical and evaluative methods and techniques, both qualitative and quantitative, to issues or studies concerning the efficiency and effectiveness of program operations. This experience must include making recommendations to management to improve the efficiency and effectiveness of such programs and initiatives.
Education
This job does not have an education qualification requirement.
Additional information
Bargaining Unit Status
Bargaining Unit status: None
Management Rights
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is:
Reflected in our policies, procedures and work environment;
Recognized by our employees, customers and stakeholders; and
Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
• Health insurance (choose from a wide range of plans) • Life insurance coverage with several options • Sick leave and vacation time, including 11 paid holidays per year • Thrift Savings Plan (similar to a 401(k) plan) • Flexible work schedules • Transit and child care subsidies • Flexible spending accounts • Long-term care insurance • Training and development
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Expert knowledge of analytical and evaluative methods to examine and interpret facts and assumptions, persuade management officials to adopt proposals and to develop constructive recommendations for strategic changes in work processes, procedures, and policies
Knowledge of program analysis, management theories, evaluation methods, organizational theories, and research principles to perform broad studies impacting agency operations. Knowledge of qualitative and quantitative techniques required to collect and analyze research data.
Knowledge in developing, coordinating, and implementing operations and technical activities.
Ability to plan, organize, and develop creative solutions to problems.
Ability to communicate orally and in writing with senior GSA managers, officials of other Federal agencies, and various private sector organizations.
Ability to develop written reports and studies presenting the results of research and data analysis.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
• Health insurance (choose from a wide range of plans) • Life insurance coverage with several options • Sick leave and vacation time, including 11 paid holidays per year • Thrift Savings Plan (similar to a 401(k) plan) • Flexible work schedules • Transit and child care subsidies • Flexible spending accounts • Long-term care insurance • Training and development
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (CPS)
1800 F Street NW Room 1100
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come onboard, you will be given a final offer, which is typically within 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here Apply for a GSA Job on the GSA website.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Human Resources Division (CPS)
1800 F Street NW Room 1100
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come onboard, you will be given a final offer, which is typically within 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
