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Supervisory Program Analyst (Director, Customer Engagement Division)

Department of Health and Human Services
Office of Inspector General
Office of Management and Policy
This job announcement has closed

Summary

This position is located in the Department of Health and Human Services, Office of Inspector General, Office of Management and Policy, Office of the Chief Data Officer.

The salary for this position will be adjusted based on the duty location.

This position will be located at HHS OIG Headquarters or at an HHS OIG Regional or Field Office.

Overview

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Hiring complete
Open & closing dates
11/14/2023 to 11/17/2023
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$155,700 to - $183,500 per year
Pay scale & grade
GS 15
Location
1 vacancy in the following location:
Location Negotiable After Selection,
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
Yes
Security clearance
Top Secret
Drug test
Yes
Position sensitivity and risk
Critical-Sensitive (CS)/High Risk
Trust determination process
Announcement number
HHS-OIG-DE-24-12202936
Control number
760339800

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All U.S. Citizens, No Prior Federal Experience is Required

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Duties

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This position serves as the Director, of the Customer Engagement Division in the Office of the Chief Data Officer (OCDO). The Customer Engagement Division is responsible for ensuring that component customers across Health and Human Services (HHS) Office of Inspector General (OIG) are enabled to use data and analytics throughout their work. Responsibilities include synthesizing customer input and demand signals to identify the highest impact work that OCDO can take on, building intermediate-level data analytics capacity in the components, serving as a center of excellence for user research and design, expert communications, and content creation about OCDO's tools and services, and storytelling relating to the impact of HHS OIG's work. Duties of this position include but are not limited to:
  • Directs the development and implementation of products and methodologies that support customer centricity in Office of Management and Police (OMP) and more broadly, OIG. Provides consultative support to all of OIG to assist in problem definition, continuous improvement, and user engagement. Draws from qualitative and quantitative data to derive customer insights and put them into action and tangible products in OCDO.
  • Oversees the training and customer enablement function of OCDO, ensuring the creation and dissemination of a training curriculum designed to improve data literacy across OIG. Builds data communities across OIG by organizing in-person and virtual events, creating forums for data practitioners to learn and share, and by capturing community content for redistribution.
  • Leads the development and implementation of strategic plans and options necessary for executive planning and execution. Assists the OIG senior management group (SESs) in developing the organizational strategic plan and priority outcomes, including related goals and performance measures.
  • The incumbent develops an organizational-wide capability to collect, maintain and report to the executive leadership team data alignment of strategic plan, work plan, ongoing activities, and impact (as aligned to key performance indicators). This includes the development, implementation, and monitoring of outcome measures, measures of performance and measures of effectiveness, in accordance with the Government Performance and Results Modernization Act and OMB Circular All.
  • The incumbent plans, coordinates, and leads meetings, working groups and other forums between components of the OIG and designs the agendas and structure for these forums to facilitate discussions among components to ensure that strategic planning efforts are consistent and cross-cutting and meet the Inspector General's strategic agenda.

Requirements

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Conditions of employment

  • U.S Citizenship is required.
  • Registration with the Selective Service (if applicable).
  • Suitability for Federal employment determined by background investigation.
  • One-year probationary period may be required.
  • Must be able to obtain and maintain a Top-Secret security clearance.

Qualifications

Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement. Education used as part of an application package will only be considered if complete transcripts are submitted and must be from an accredited institution as recognized by the U.S. Department of Education. To see if your institution is accredited, please follow this link: http://ope.ed.gov/accreditation/Search.aspx

Applicants must have 1 year of specialized experience equivalent to the next lower grade level in the Federal service which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

  • Experience leading matrixed teams in identifying customer insights using qualitative and quantitative data and applying those insights to inform solution development;
  • Experience increasing user adoption of data and analytics focused products or services for a variety of customers and audiences;
  • Experience building and maintaining organization-wide communities to build data-centric products and processes; and
  • Experience building and managing customer relationships across a diverse agency, especially among senior executives.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.


HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

Additional information

Recruitment Incentives: Payment for relocation expenses is not authorized for this position. A recruitment bonus will not be offered. Repayment of student loans will not be offered. Private sector work experience may be approved as credit for your Annual Leave accrual.

Security and Background Requirements: A background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.

E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.

Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Career Transition Program (CTAP) and Interagency Career Transition Assistance Program (ICTAP) Documentation: If you are a displaced or surplus Federal employee eligible for consideration under the CTAP or ICTAP, you MUST submit proof of eligibility. Appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record along with your application package. Those eligible for consideration will need to be rated as well-qualified at 85.0 or above on the rating criteria for this position in order to exercise selection priority. For more information about ICTAP, go to: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition.

EEO Statement: HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status, or other differences.

Disabled Veteran Leave: HHS OIG participates in the Wounded Warrior Federal Leave Act of 2015. To learn more about this benefit, please go to: Disabled Veteran Leave (opm.gov).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the eligibility requirements. If you meet the eligibility requirements your resume will be reviewed by Subject Matter Experts to determine if you possess the required specialized experience. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire that is based on the following competencies or knowledge, skills, and abilities needed to perform this job:

  • Customer Service
  • Organizational Performance Analysis
  • Partnering
  • Strategic Thinking


This agency uses Category Rating Procedures. Under Delegated Examining (All U.S. Citizens), we will use your responses to the job questionnaire to place you in one of three categories. If you meet the minimum qualifications, you will be placed in one of the following categories:
  • Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
  • Well Qualified: Applicants possessing a background that demonstrates a satisfactory level of evaluation criteria.
  • Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
The Category Rating Process does not add veterans' preference points or apply the "rule of three" but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your responses will be adjusted and/or you may be excluded from consideration for this job.

Your resume must document specialized experience and support your responses to the vacancy questions.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/12202936

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar across HHS.

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