This position is located at Hotel Del Monte at Naval Support Activity Monterey. The purpose of this position is to coordinate quality assurance inspections and reviews to support NLP operating standards and to plan, arrange, schedule, coordinate and deliver training while assisting management in providing adequate and timely training to lodging personnel.
Summary
This position is located at Hotel Del Monte at Naval Support Activity Monterey. The purpose of this position is to coordinate quality assurance inspections and reviews to support NLP operating standards and to plan, arrange, schedule, coordinate and deliver training while assisting management in providing adequate and timely training to lodging personnel.
Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Implement, conduct, and administer quality assurance/process improvement programs and training to support Navy Lodging Program services and operating standards. Evaluate performance and policy compliance, developing corrective measures as applicable. Establish a quality assurance program, working with various Hotel Del Monte personnel and assists management in developing corrective actions. Assist with administering timelines to meet Hotel Del Monte. Accreditation Standards. Conduct periodic quality assurance inspections of buildings and rooms to ensure acceptable levels of cleanliness and material condition. Plans, develops, coordinates, markets, conducts and documents all lodging training and maintains comprehensive training programs for Hotel Del Monte operations. The incumbent must prepare and maintain an up-to-date local training schedule. Training will include the use of Navy approved training programs and approved non-Navy training materials. Work with department heads to set up and conduct formal and/or informal training through the use of training tapes, books, lectures and other means of training. Serve as primary liaison with the Regional Training Specialist to schedule training and may be required to prepare a training or conference room for outside contractor training. The incumbent will provide guidance and direction to department heads and employees in the development of the Individual Development Plans (IDP). Responsible for ensuring mandatory annual training (EEO, Ethics, Prevention of Sexual Harassment, etc.) is conducted. Monitor and evaluate effectiveness of the Quality Assurance program through inspections, interviews with supervisors, managers, staff members, guests and residents. Conduct tests on new products for possible use in Hotel Del Monte. Evaluate products for quality, durability, ease of use and cost effectiveness. May supervise various administrative staff positions to include, but not limited to: administrative support, purchasing, supply, accounting; approves leave, conducts counseling and evaluations, and recommends personnel actions to supervisor. Other related duties as assigned.
Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Qualifications
Must understand the daily operation of a hotel to include safety, environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices; and have a working knowledge of automated property management system(s).Knowledge of quality assurance principles, practices, and procedures; techniques and leadership skills in supervising others; and the ability to conduct and coordinate various types of training programs (i.e., STAR service, NGIS/Housekeeping Certification & Performance Package) is required.
Education
The incumbent must have two years training experience with a minimum one year experience in a lodging operation. The Certified Hospitality Department Trainer (CHDT) designation (or equivalent) or a diploma in hotel/hospitality management with an emphasis in training or quality assurance from an accredited institution of higher learning is preferred.
Additional information
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume
Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 11/30/2023 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12193606It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
NSA Monterey
1 University Circle-HE057
Monterey, CA 93943
US
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume
Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 11/30/2023 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12193606It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
NSA Monterey
1 University Circle-HE057
Monterey, CA 93943
US
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
