The Information and Technology Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security. Users expect state-of-the-art hardware, software and seamless access to internal and external resources from the desktop with minimum down-time. The incumbent of this position serves as a specialist in providing hardware and software customer support to Court users.
Summary
The Information and Technology Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security. Users expect state-of-the-art hardware, software and seamless access to internal and external resources from the desktop with minimum down-time. The incumbent of this position serves as a specialist in providing hardware and software customer support to Court users.
United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.
The incumbent of this position participates individually or as part of a team in tasks that involve the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Operates and maintains equipment and supplies necessary for on time production of summons, show cause, and other printed material.
Answers the service desk calls, emails and unassigned trouble tickets.
Diagnoses and resolves desktop hardware problems in response to customer reported incidents.
Maintains trouble tickets and resolution database in accordance with ITIL best practices.
Configures, troubleshoots, and maintains customers’ software and hardware.
Ensures rigorous application of information security/information, assurance policies, principles, and practices in the delivery of customer support services.
Maintains an adequate supply of paper stock for all computer room needs and toner.
Provides feedback on problematic trends and patterns in customer support requirements.
This work requires some physical exertion such as recurring bending, crouching or crawling in restricted areas, stooping, stretching, reaching, or similar activities; or configuration of equipment requiring lifting of up to 50 pounds of moderately heavy items such as computer monitors, servers, etc.
Background and security investigation are required.
A probationary period of one (1) year must be successfully completed.
Please note there is a 100 application limit for this vacancy
To qualify for this position, you must submit the following: 1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree) 4. List of three (3) professional references
All required documentation must be received by the closing date of the announcement.
Qualifications
MINIMUM QUALIFICATIONS: High School diploma or GED certificate with at least five (5) years or more of experience in information technology (IT) providing IT customer support or as a help desk technician.
Education Substitution:
Associate’s degree in information technology (IT) or related field and at least three (3) years or more of experience years providing IT customer support or help desk technician role.
Bachelor's degree in information technology (IT) or related field and at least one (1) year or more of experience providing IT customer support or help desk technician role.
CompTIA A+ or other industry recognized certification desired.
Medical requirement: Must be physically able to lift or move items up to of 50 pounds.
Please specifically explain on your resume how you meet these qualifications.
Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Education
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
Please note there is 100 application limit for the vacancy
All required information must be received by the vacancy announcement closing date.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma) 4. List of three (3) professional references
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
District of Columbia Courts
Moultrie Building
500 Indiana Avenue, NW
Washington, District of Columbia 20001
United States
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma) 4. List of three (3) professional references
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
District of Columbia Courts
Moultrie Building
500 Indiana Avenue, NW
Washington, District of Columbia 20001
United States
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
