Clarification from the agency

Current CNIC NAF Child & Youth Programs Employees Only

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Lead duties include but are not limited to:

• Ensures the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services.
• Articulates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
• Coaches the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution.
• Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; ensuring that each employee has an integral role in developing the final team product.
• Trains or arranges for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks.
• Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met.
• Serves as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Maintains program and administrative reference materials, project files and relevant background documents and makes available policies, procedures and written instructions from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc.
• Represents the team in dealings with the supervisor for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise.
• Reports to the supervisor routinely on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
• Estimates and reports to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks, and ensures that all team members are aware of and participate in planning for achievement of team goals and objectives.
• Researches, learns and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products.
• Leads the team in assessing its strengths and weaknesses and guides the team in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures).

• Provides assistance and acts as a mentor to other fee assistance clerks who support the family, community based provider and claims divisions within the Community Based Fee Assistance program.
• Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the Community Based Fee Assistance program.
• Provides input, recommendations and training to new and existing fee assistance clerks on the duties and policies of the fee assistance divisions.
• Prepares necessary daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner.
• Advises supervisor on matters related to: day to day operational procedures, recommendations based on past practices, explanations based on history of recurring items, and identification of sources needed to inform work.
• Assigns, reviews and monitors weekly duties of family and community based provider enrollment applications.
• Resolves customer and team member questions and issues identified as needing a higher level of knowledge and expertise.
• Provides Quality Assurance reviews of providers and sponsors records.
• Identified efficiencies and works with leadership to implement across the divisions.
• Processes applications and answers question which involve more complex circumstances that require additional analysis and judgement in resolving.
• Assists other fee assistance clerks in determining compliance with DOD policies and interpretations of policies supporting fee assistance.
• Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.

Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must successfully obtain and maintain appropriate security clearance as needed.
• Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

• One year or more of specialized experience; OR an Bachelor's degree in Business Administration, Project Management or in a related field; OR an equivalent combination of education and experience.
• Knowledge of administrative support functions, ability to articulate and support other members within the fee assistance team in completing tasks of enrolling families, community-based providers and benefits.
• Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.
• Skill in processing MCCYN (Military Child Care in Your Neighborhood) Fee Assistance applications or payments.
• Skill in providing customer service and resolving sensitive matters.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Ability to maintain a computerized database. Working knowledge of computer keyboard and database systems, such as MilitaryChildCare.com (MCC) or Fee Assistance Management System (FAMS).
• Ability to maintain accurate reports and records and military style documents.
• Ability to communicate and provide guidance effectively in English, both verbally and in writing.
• Ability to perform the full range of "Lead" duties.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. The selecting official may choose to conduct interviews.