This position is located in the Government Accountability Office. As a IT Specialist (Accessibility) you will be responsible for defining, developing and delivering IT hardware, software solutions, and assist in the development of policy that meets requirements for specialized or unique needs including the needs of specialized units dealing with assistive technologies, accessibility and reasonable accommodations.
Summary
This position is located in the Government Accountability Office. As a IT Specialist (Accessibility) you will be responsible for defining, developing and delivering IT hardware, software solutions, and assist in the development of policy that meets requirements for specialized or unique needs including the needs of specialized units dealing with assistive technologies, accessibility and reasonable accommodations.
Status Candidates (Merit Promotion and VEOA Eligibles). Applicants employed by other federal excepted service agencies who do not have status gained in the competitive service must apply to announcement number ISTS-23-DE-12073156 for consideration.
As an IT Specialist (Accessibility), PT-2210-3, your typical work assignments may include the following:
Establish and maintain a baseline of assistive technology inventory including software (such as software licenses), hardware (such as ergonomic keyboards and mice, CCTV's, special purpose monitors), insuring that ISTS has enough on hand to meet customer demand.
Provide appropriate and relevant technical guidance in the use, purpose, and requirements of hardware and software technologies that address a wide-range of reasonable accommodations needs for agency employees.
Provide subject matter expertise on accessibility for various IT projects throughout the various stages of the project management life cycle.
Design and conduct broad comprehensive studies and reviews of the latest trends in information technology, assistive technology and is able to understand, explain and articulate their impact on one another.
Perform systems analysis and evaluation to assure technical compatibility of proposed new services and associated equipment with existing systems in order to maintain a secure and cohesive infrastructure.
Develop and maintain Standard Operating Procedures (SOPs) to address specialized or unique information technology requirements for GAO customers. Develop processes and procedures for new situations that fall outside the customary SOPs.
Provide technical guidance, instruction, and direction to contractor staff regarding the use, configuration, deployment and troubleshooting of assistive technology.
Ensure that end-users receive responses to technical inquires regarding IT hardware, software, and technical configurations in a reasonable amount of time.
Coordinate with the Agency's Reasonable Accommodations Coordinator, ISTS support personnel and the ISTS hardware and logistics management staff to oversee the performance and maintenance, as well as the distribution, provisioning and disposition of assistive technology software and hardware.
Represent ISTS as the Accessibility Subject Matter Expert in inter and intra agency wide initiatives related to accessibility and reasonable accommodations.
Must be a U.S. Citizen
Males born after 12-31-59 must be registered for Selective Service
Suitability for Federal employment, as determined by a background investigation
Completion of a probationary period is required.
Completion of a financial disclosure statement may be required.
You must meet the specialized experience by the closing date of this announcement to be considered.
Qualifications
You may qualify for the IT Specialist (Accessibility), PT-2210-III Band Level if you fulfill the following qualifications requirements:
You must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services dealing with accommodations and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience:The PT-3 position require one year (52 weeks) of specialized experience at the next lower band/grade PT-2/GS-13 level (or equivalent) in the Federal Service, or comparable private/public sector. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience must be IT related and is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as experience developing, and delivering IT hardware, software solutions, and assisting in the development of policies that meet requirements for assistive technologies, accessibility, and reasonable accommodations; and serving as an SME on IT assertive technology and providing guidance on section 508 and ISO/IEC 40500:2012.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
This is not a bargaining unit position.
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
Based on the staffing needs, additional selections may be made through this vacancy announcement.
Travel and relocation expenses will not be paid for by the GAO.
Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.
REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the qualification requirements stated above, you will be further rated based on your responses to the assessment questions. Please make sure that your responses to the assessment questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Accessibility Planning and Evaluating, Customer Service, IT Accessibility, and Oral Communication
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete application package which includes:
Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.
Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD-214 or if you are currently active duty: an official statement of service from your command. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
If you are applying under Military Spouse Preference, you must Proof of marriage to the service member and the service members DD-214 (member 4 copy); or Proof the service member was released or discharged due to a 100 percent disability; or Proof of the service member's death while on active duty.
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.
If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.
If you are applying as a Former Peace Corps and AmeriCorps Vista Volunteers, you must submit Certification of this volunteer service.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your r?sum? and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Karen Renderat renderk@gao.gov or renderk@gao.gov by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete application package which includes:
Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.
Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD-214 or if you are currently active duty: an official statement of service from your command. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
If you are applying under Military Spouse Preference, you must Proof of marriage to the service member and the service members DD-214 (member 4 copy); or Proof the service member was released or discharged due to a 100 percent disability; or Proof of the service member's death while on active duty.
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.
If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.
If you are applying as a Former Peace Corps and AmeriCorps Vista Volunteers, you must submit Certification of this volunteer service.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your r?sum? and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Karen Renderat renderk@gao.gov or renderk@gao.gov by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
