Position is located in the U.S. Agency for Global Media (USAGM), Office of Technology, Services, and Innovation (T), Office of the Chief Information Officer (OCIO), Enterprise Telecommunications Division (T/CT). The incumbent is responsible for administering the agency's mobile technology platform and device management environment. The incumbent also manages the agency's emergency notification system and assists with managing the enterprise mobility program.
Summary
Position is located in the U.S. Agency for Global Media (USAGM), Office of Technology, Services, and Innovation (T), Office of the Chief Information Officer (OCIO), Enterprise Telecommunications Division (T/CT). The incumbent is responsible for administering the agency's mobile technology platform and device management environment. The incumbent also manages the agency's emergency notification system and assists with managing the enterprise mobility program.
This announcement is open to all current Federal Competitive Service, Career and Career-Conditional employees. Applicants who have non-competitive eligibility, such as, Schedule A disability, Peace Corps or VISTA, reinstatement eligibles, etc. AND those eligible under the Veterans Employment Opportunity Act (VEOA) or Interchange Agreements with other Merit Systems may also apply.
As a Telecommunication Specialist (Mobile Services Coordinator), you will be responsible for duties to include, but are not limited to:
Administers mobile technology platform and device management
Assists in maintaining the agency's Mobile Policy governing usage rules and regulations for all Government Furnished Equipment (GFE) mobile telephony devices.
Performs analyses, diagnoses, and identifies system malfunctions and determines causes of problems. Provides superiors with suggested solutions to correct issues.
Manages help ticket orders from agency employees and contractors to assist with the proper operation of mobile phones, service, apps and compliancy functions. Answers questions from employees, solves issues, initiates advice on correct usage of the mobile phone and how it relates to agency laptops.
Contributes to project plans for the roll-out of new mobile news gathering services and oversees the product life cycle management of existing mobile devices.
Acts as agency contract officer representative (COR) for mobile devices and service. On a bi-annual basis, maintains a COR level I process using Federal Acquisition Regulations (FAR), processes, and procedures.
Perform all mobile vendor work-order functions, which include the execution of work orders for new mobile devices, account changes, cancellations, repairs, and troubleshooting.
Maintains monthly usage reports, tracks usage of Wi-Fi services, roaming charges, App Purchases, and any excessive after-hours usage, and this is for all current service providers.
Trains users
Performs training of mobile services and devices to agency employees. Prepares PowerPoint presentations through a Teams App, in-person presentations, or similar environments.
This is a public trust position. If selected, this position requires the completion of the SF-85P.
Suitability Determination: If selected, you may be subject to a background investigation to establish your suitability for federal employment. The background investigation may include, among other aspects, a review of your credit and legal history.
This position covered by a Union Agreement. AFGE Local 1812, 330 Independence Avenue S.W., Room 1169, Washington, D.C. 20237, afgelocal1812@gmail.com, (202)920-4884
This position may require serving a one-year probationary period.
The full performance grade level for this position is GS-13.
If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.
Qualifications
Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-09 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is defined as evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. To be creditable, this experience must be gained in the private, public, or federal sectors and is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Specialized experience for this position also includes:
Troubleshooting mobile devices which includes, cellular phones, iPads, laptops, apps they support, and system updates, as examples;
Advising and troubleshooting mobile device issues, such as with Microsoft Word, Excel, PowerPoint, system updates, pop ups, and how they interact with the overall operations of the device;
Evaluating, analyzing, managing, and assisting in improving agency mobile communications systems and device operations; and
Preparing training sessions, using Microsoft Teams Meetings, Team Live Events, PowerPoint or similar programs, to provide presentations to agency employees and contractors.
Education
This position also allows for qualifying with education as provided below:
Have a Ph.D. or equivalent doctoral degree, if related to the position, OR 1 full years of progressively higher-level graduate education leading to such a degree; OR a combination of education and experience is also acceptable. Coursework must be in electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled.
Transcripts are required at the time of application.
Additional information
Applicants who are interested in applying under Delegated Examining (DE) procedures must apply to vacancy announcement DE-12077643-23-KT.
1. Candidates MUST meet all qualification requirements by closing date.
2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit https://www.sss.gov.
3. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements if applicable.
4. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.
You will be evaluated for this job based on how well you meet the qualifications above.
Once your resume or application is submitted, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position.
Competencies:
Customer Service
Problem Solving
Telecommunications
Writing
Possession of competencies may be addressed in a cover letter and/or resume. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating.
All applicants are required to submit the following supporting document type(s):
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
Although the required documents listed in this announcement only indicate that a resume is required, other documents is required in specific circumstances. All required documents must be submitted before the closing date of this vacancy announcement.
1. Merit promotion applicants must meet time-in-grade requirements as defined in 5 CFR 300, subpart F. Your latest SF-50 must be submitted for proof of time-in-grade.
2. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
3. Current and reinstatement eligible applicants must submit a Personnel Action (SF-50) indicating grade, competitive service, and career or career-conditional tenure.
4. Current status candidates must submit a copy of their latest Performance Appraisal.
5. If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.
6. Applicants applying under Schedule A Disability must submit an appropriate letter from a physician.
7. Applicants applying under Peace Corps or VISTA eligibility must submit a letter supporting eligibility.
8. Applicants applying under Veterans Employment Opportunity Act of 1998 must submit a DD-214 stating discharge type. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
9. Applicants applying for consideration under an Interchange Agreement with Other Merit Systems must submit a recent SF-50 or other personnel action (e.g., Post Office, Non-appropriated fund), reflecting status as a current employee under an approved system.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 08/24/2023 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
All applicants are required to submit the following supporting document type(s):
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
Although the required documents listed in this announcement only indicate that a resume is required, other documents is required in specific circumstances. All required documents must be submitted before the closing date of this vacancy announcement.
1. Merit promotion applicants must meet time-in-grade requirements as defined in 5 CFR 300, subpart F. Your latest SF-50 must be submitted for proof of time-in-grade.
2. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
3. Current and reinstatement eligible applicants must submit a Personnel Action (SF-50) indicating grade, competitive service, and career or career-conditional tenure.
4. Current status candidates must submit a copy of their latest Performance Appraisal.
5. If education is a requirement or there is an option to use education for qualification purposes, you must submit your unofficial transcripts with your application package at the time of applying or before the closing date of this vacancy announcement. If selected for the position, you will be required to submit official transcripts before your Enter on Duty date.
6. Applicants applying under Schedule A Disability must submit an appropriate letter from a physician.
7. Applicants applying under Peace Corps or VISTA eligibility must submit a letter supporting eligibility.
8. Applicants applying under Veterans Employment Opportunity Act of 1998 must submit a DD-214 stating discharge type. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
9. Applicants applying for consideration under an Interchange Agreement with Other Merit Systems must submit a recent SF-50 or other personnel action (e.g., Post Office, Non-appropriated fund), reflecting status as a current employee under an approved system.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (EST) on 08/24/2023 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
