This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/735288600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located in the Department of Defense (DoD) Office of the Inspector General (OIG), Office of the Chief
Information Officer (OCIO), Digital Workplace Services (DWS) Directorate. The incumbent is a Supervisory
Information Technology Specialist that performs duties as the Customer Support Division Chief. The incumbent serves
as a leader, and is responsible for providing support and services to the OIG workforce, provide oversight of the IT
service desk and asset management teams.
07/05/2023 to 07/11/2023
$132,368 - $172,075 per year
GS 14
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
14
Yes
Yes
IG-23-12034362-MST-DHA
735288600
This position is being filled under Direct Hire Authority (DHA) and is open to all US Citizens.
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
One year (52 weeks) of specialized experience or equivalent in level of difficulty and responsibility to that of the next lower grade (GS-13) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated experience performing duties in managing digital workplace operations to include service desk, asset management and ITSM. Managing personnel to include recruitment, hiring, performance, and awards; planning and directing customer service programs; ensure IT services are delivered in accordance with agreed business requirements in conjunction with customers and stakeholders; monitoring Service Level Agreements (SLA) and validating with customers that the service agreement meets the mission of the organization; and expert communicator, both verbal and written, and able to prepare and brief professional quality presentations.
There is no substitution of education for the qualifying experienceat this grade level.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.
The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.
Please follow all instructions carefully. Errors or omissions may affect your rating.
All qualified candidates will be evaluated on the following competencies:
You must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If, after reviewing your resume and/or supporting documentation, a determination is made that you have misrepresented your qualifications and/or experience, you may lose consideration for this position and, if you're already an employee, you may be subject to disciplinary action up to and including removal from Federal service.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/735288600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Engaged Oversight Professionals Dedicated to Improving the Department of Defense
The Department of Defense Office of Inspector General (DoD OIG) has been ranked as one of the best places to work in the federal government! Come join us for a meaningful career with an agency that truly values its employees. You will find a diverse workforce, from entry level to senior management positions. We detect and deter fraud, waste, and abuse in DoD programs and operations, promote the economy, efficiency, and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. For more information about who we are and what we're about, please visit www.dodig.mil.