Serves as a Bell Desk Clerk in the Front Office (Bell Desk) Department of the Hale Koa Hotel.
The first cut-off date will be on May 17, 2023. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.
Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.
Serves as a Bell Desk Clerk in the Front Office (Bell Desk) Department of the Hale Koa Hotel.
The first cut-off date will be on May 17, 2023. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.
Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.
The area of consideration for this vacancy is US and Non-US Citizens
Serves as the bell clerk for bell operations at a resort lodging property. Functions as the aloha ambassador for the hotel welcoming and interacting positively with guests and customers. Demonstrates quality customer service in attitude, appearance, behavior, and job performance which together, greatly influences the public's impression of the property. As bell clerk, primarily performs a variety of clerical duties that involving direction of workflow of bell services performed by bellman. Responds to requests of clientele for a variety of services to include but not limited to storage, directions, or delivery of items or goods such as flowers, fruit baskets, mail, parcels, etc. As a required function, carries guests' items to and from automobiles, loads and navigates luggage carts and escorts guests to their rooms and explains rooms' features such as locks, ventilation systems, and televisions. Assist physically challenged travelers and other guests with special needs.
Drives an electronic cart to transport guests about premises and local areas, or arranges for transportation. Opens and closes doors for guests. Maintains the cleanliness of the lobby. Observes for unauthorized or unsafe lobby activities. Arrange for shipments of baggage, express mail, and parcels. Computes and completes charges for services rendered and maintains records. Sets up display tables, refreshments, racks, or shelves, and arrange merchandise displays. Complete baggage forms.
Progressively responsible work experience in a related field of work in hospitality that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy necessary when interacting with coworkers and guests, and be able to communicate in a clear, concise, and grammatically correct manner. Bell clerks must be able to stand, lift items and heavy luggage, carry and walk continuously for the duration of their shifts. Bell clerks should be quick-thinking, energetic and friendly and be able to work in a high-paced work environment. Lobbies can become crowded and noisy, creating a hectic atmosphere. Stress levels can run high when dealing with irritated guests.
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience, and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Highly Qualifying Criteria:
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
The following documents must be submitted with your application:
You may submit your application packet using one of the two methods identified below:
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
