As a Program Analyst (locally known as Operations Manager), you will serve as an analyst utilizing resources, capabilities, and technology to design supply chain solutions.
Location of Position: Federal Acquisition Services (FAS), Office of General Supplies and Services Categories (GSS), Office of Retail Operations (QSR), Operations Division (QSRA), OCONUS Branch (QSRAB). The duty location of this position will be determined upon selection.
Summary
As a Program Analyst (locally known as Operations Manager), you will serve as an analyst utilizing resources, capabilities, and technology to design supply chain solutions.
Location of Position: Federal Acquisition Services (FAS), Office of General Supplies and Services Categories (GSS), Office of Retail Operations (QSR), Operations Division (QSRA), OCONUS Branch (QSRAB). The duty location of this position will be determined upon selection.
Your application will be considered if you are a:
• GSA employee - must be employed in Federal Acquisition Service (FAS)
• GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP).
You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
The Office of Retail Operations manages retail stores, resolves problems in retail store operations, maintains customer accounts, enhances vendor relationships, provides guidance to call centers as necessary, and fulfills other business support requirements.
The OCONUS Branch coordinates retail business planning efforts, establishes customer agreements in coordination with Acquisition Operations, manages vendor relationships, customer accounts and supply chain integration to meet functional requirements.
You will be responsible for the following duties:
Supports the transition of customers from existing support channels to the 4PL business model. The 4PL business model manages the entire supply chain and the multiple service providers within the supply chain. Uses the 4PL business model to establish new retail stores at customer locations.
Prepares and/or conducts briefings for higher level management to explain the specific analysis of subject matter, as well as to provide recommendations or action plans and provide guidance and/or direction for implementation.
Designs and undertakes comprehensive management studies, initiatives, or data-gathering and analysis efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e. the actual limits of the project are developed as the study proceeds.
Serves as the Contracting Officer Representative or Alternate Contracting Officer Representative for assigned stores. Monitors store processes and resolves sales discrepancies between customers, GSA and vendors. Performs post award reviews on contract actions including contract modifications and terminations for the purpose of ensuring that sound business practices have been employed.
*We are currently filling one vacancy, but additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting areas needed.
Meet all eligibility criteria within 30 days of the closing date
Register with the Selective Service if you are a male born after 12/31/1959
Meet time-in-grade within 30 days of the closing date, if applicable
US Citizenship or National (Residents of American Samoa and Swains Island)
Direct Deposit of salary check to financial organization required.
If selected, you must meet the following conditions:
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Noncareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 1 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
If selected, you must be willing to work during GSA's core hours. These work hours will be based on time zones which include Pacific, Mountain Time, Chamorro Standard Time, Alaska Standard Time, or Hawaii-Aleutian Standard Time.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-12 salary range starts at $82,830 per year. Locality pay will be determined once the selectee's duty location has been established.
To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service.
Specialized experience is experience applying qualitative and quantitative techniques in order to analyze and evaluate the effectiveness of program operations and/or project initiatives aimed at improving business processes and customer service initiatives. Such experience must have included monitoring tracking and reporting systems that measure the success of program operations and applying change management techniques.
GS-13:
The GS-13 salary range starts at $98,496 per year. Locality pay will be determined once the selectee's duty location has been established.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Specialized experience is experience applying qualitative and quantitative techniques in order to analyze and evaluate the effectiveness of complex program operations and/or project initiatives aimed at improving business processes and customer service initiatives. Such experience must have included implementing and/or maintaining tracking and reporting systems that measure the success of program operations, applying change management techniques, and consulting with and advising management officials on program and/or project issues, concerns, and successes.
Education
This job does not have an education qualification requirement.
Additional information
Bargaining Unit Status: This position is eligible for the bargaining unit.
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is:
Reflected in our policies, procedures and work environment;
Recognized by our employees, customers and stakeholders; and
Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.
All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Skill in program analysis, management and evaluation methodologies, including the organizational theories and research principles necessary to perform broad, far reaching studies impacting GSA and outside agency operations.
Skill in oral and written communications skills to effectively conduct negotiations, conduct briefings, provide concise written guidance and findings, serve as a team leader/GSA representative, and conduct formal meetings in a professional manner.
Skill in application of a wide range of qualitative and/or quantitative methods for the assessment and improvement of FAS Retail Operations Programs.
Knowledge of program goals and objectives to include marketing, merchandising, administration, information technology, and financial administration. Knowledge of senior level supply and logistics systems for the Department of Defense.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Office of Human Resources Management (CRFD)
77 Forsyth Street SW
Atlanta, Georgia 30303
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Office of Human Resources Management (CRFD)
77 Forsyth Street SW
Atlanta, Georgia 30303
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
