This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Financial Literacy and Outreach Specialist.
Summary
This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Financial Literacy and Outreach Specialist.
As a Financial Literacy and Outreach Specialist, you will:
Assist in the administration, development, and implementation of the NCUA's financial literacy, inclusion, and outreach initiatives.
Perform research and data analysis on federal consumer financial protection and compliance laws and regulations to assist with consumer education program development.
Develop content for social media, NCUA's consumer website, videos, guides, and other materials to promote financial literacy and capability.
Prepare regular status reports and ad hoc reports regarding performance of the NCUA's financial literacy and outreach initiatives, activities, resources and other national or regional consumer trends.
Conduct outreach with community-based organizations, government entities, financial institutions, and other regulatory agencies regarding consumer education and financial capability issues.
Analyze and respond to inquiries from credit unions and others interested in financial literacy and outreach policies and programs.
Suitable adjudication of background/security investigation is required.
A probationary/trial period may be required.
Must complete initial online questionnaire.
Applicants must complete an assessment battery (i.e., Assessment Questionnaire and USA Hire Assessment) via the USA Hire platform if notified to do so.
Qualifications
Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.
All applicants applying for the CU-11 level must have at least one full year of specialized experience equivalent to the CU/GS-9 level obtained in the private or public sector.
Specialized experience for this position is defined as experience:
1. Planning, organizing, and managing consumer education related projects with changing priorities or demands;
2. Conducting research and data analysis on consumer financial protection and compliance laws and regulations to assist with consumer education programming;
3. Creating consumer education content for social media, videos, websites, newsletters, guides, and other materials to promote financial literacy and capability; and,
4. Making recommendations for improvements in financial literacy instructional design or delivery approaches.
or
Completion of 3 full academic years of progressively higher level graduate education.
or
Ph.D. or equivalent doctoral degree. Such education must demonstrate the knowledge, skills and abilities necessary for successful job performance in the position to be filled.
or
A combination of qualifying education and specialized experience sufficient to meet 100% of the job requirements.
You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.
Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
Education
All education must be received by an accredited institution recognized by the U.S. Department of Education for it to be credited towards qualifications (particularly positions with an education requirement) therefore, applicants must report only attendance and/or degrees received from schools recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: ope.ed.gov/accreditation/.
FOREIGN EDUCATION: Education completed outside of the United States must be deemed equivalent to that gained in accredited U.S. education programs to be acceptable for federal employment. A third party equivalency evaluation must be submitted at the time of application for all foreign education to receive consideration.
SALARY: Pay will be set using NCUA's compensation policy. The salary range shown in this announcement is base pay only. Actual salary will be determined upon the location of the selectee and the applicable locality pay, per the NCUA's CU pay table, will be applied. The locality rates, by location, can be found on the NCUA Careers webpage under the NCUA CU Pay Structure.
SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/.
This position is in the bargaining unit.
NOTE: Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.
Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.
NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.
NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.
More than the number of positions listed may be filled through this vacancy announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
For Category Rating: Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree to which your background matches the competencies required for this position.
Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.
If you meet the qualification requirements, your application will be placed in one of three categories: Best Qualified - Applicants possessing experience that substantially exceeds the minimum qualifications of the position. Well Qualified - Applicants possessing experience that exceeds the minimum qualifications of the position. Qualified - Applicants possessing experience that meets the minimum qualifications of the position.
In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The self-assessment questions have been developed to evaluate your competency in the following areas:
Accountability, Arithmetic/Mathematical Reasoning, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Oral Communication, Reasoning, Self-Management, Stress Tolerance, Teamwork, Technical Competence, and Written Communication
Reference Checks: Reference checks will need to be conducted before an offer of employment for the top candidate(s) for this position. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.
Application of Veterans' Preference: The category rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10% must be listed in the highest quality category (except in the case of scientific or professional positions at the CU-09 level or higher).
If you are found to be among the top qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/11888562
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete application package which includes:
1. Resume (required)
2. Other supporting documentation:
Cover letter (optional)
Veterans' documentation (see below for requirements)
CTAP/ICTAP documentation (see below for requirements)
College transcript(s), if qualifying based on education or if listed as a basic requirement
VETERANS:
If you wish to receive consideration for veteran's preference you must submit a copy of your veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
Note: If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members' military personnel offices, unit commanders or higher headquarters.
CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
Copy of agency notice;
Most recent performance rating; and
SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.
Note: To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.
Click here for tips and information on how to apply for federal jobs.
YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 04/03/2023 TO RECEIVE CONSIDERATION.
To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for reasonable accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for reasonable accommodations must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for reasonable accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need reasonable accommodations, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
For those who self-identify as meeting the requirements of the position (e.g. education, certification, specialized experience, etc.) will receive an email invitation to complete the USA Hire Competency Based Assessments. The invitation to the USA Hire Competency Based Assessments will be sent from email address assessments@USAHire.opm.gov. Please plan to set aside at least three (3) hours for the USA Hire Competency Based Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the "Additional Application Information" page that can be located in the application record in your USAJOBS account.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete application package which includes:
1. Resume (required)
2. Other supporting documentation:
Cover letter (optional)
Veterans' documentation (see below for requirements)
CTAP/ICTAP documentation (see below for requirements)
College transcript(s), if qualifying based on education or if listed as a basic requirement
VETERANS:
If you wish to receive consideration for veteran's preference you must submit a copy of your veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
Note: If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members' military personnel offices, unit commanders or higher headquarters.
CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
Copy of agency notice;
Most recent performance rating; and
SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.
Note: To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.
Click here for tips and information on how to apply for federal jobs.
YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 04/03/2023 TO RECEIVE CONSIDERATION.
To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for reasonable accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for reasonable accommodations must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for reasonable accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need reasonable accommodations, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
For those who self-identify as meeting the requirements of the position (e.g. education, certification, specialized experience, etc.) will receive an email invitation to complete the USA Hire Competency Based Assessments. The invitation to the USA Hire Competency Based Assessments will be sent from email address assessments@USAHire.opm.gov. Please plan to set aside at least three (3) hours for the USA Hire Competency Based Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the "Additional Application Information" page that can be located in the application record in your USAJOBS account.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
