USAJOBS connects job seekers with federal jobs across the United States and around the world as the official employment site for the federal government

This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Students

Current students enrolled in an accredited high school, college or graduate institution.

Clarification from the agency

Open to any U.S. citizen, at least 16 years old, who will be enrolled during the most recent academic term in a degree or certificate seeking program, taking at least a half-time course load. You also must have a GPA of at least 2.0 on a 4.0 scale. Applicants must have at least one year remaining in their required coursework for completion of their degree or certificate. This position is eligible for 100% telework.

Duties

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Providing support in all areas of personnel management.
Manipulating and retrieving personnel data from various personnel databases for reports or other uses by HR Specialist.
Transmitting and receiving documents and messages electronically using personal computers that are networked or linked to other computers.
Responding to applicant questions; in-processing employees, assisting in forms completion and answering benefits questions; answering routine training questions.
Picking up HR mail on a weekly basis.

Requirements

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Conditions of employment

You must be a U.S. Citizen.
You must successfully complete a background investigation. Candidates who do not respond to the background investigation request by the pre-determined due date, will be disqualified.
You must be enrolled in an accredited education institution.
You must sign a Pathways Intern Participant Agreement.

Qualifications

GS-0299-03: Completion of 1 full academic year of post-high school study OR Successful completion of the requirements for an Associate's degree (please verify by attaching a copy of your college transcripts).

GS-0299-04: Completion of 2 academic years of post-high school study OR Successful completion of the requirements for an Associate's degree (please verify by attaching a copy of your college transcripts).

Academic year of undergraduate education (post-high school study):

A minimum of 30 semester or 45 quarter hours at an accredited college or university; or

A minimum of 36 weeks at an accredited business, technical, vocational, or qualifying educational institution for at least 20 classroom hours per week.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site.

All qualification requirements must be met by 11:59 pm (Eastern Time) on the closing date of this vacancy announcement.

Education

You MUST submit transcripts (official or unofficial), student schedule or enrollment letter with this application if you wish to considered for this vacancy.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Additional information

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.

Telework is available. For information on Telework visit: http://www.telework.gov/

Interns may be non-competitively converted to a term, career-conditional or career appointment within 120 days following successful completion of all of their educational and work experience requirements in accordance with 5 CFR 362.204.

Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire. To preview this questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11870881. You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position:

Clerical
Customer Service
Technology Application
Writing

Your application will be evaluated under the Category Rating method based on your responses to the assessment questions. You will receive a score based on the responses to the assessment questions. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume.
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume.
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Required Documents

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1. Your Resume - must contain the following information:

Name, address, telephone number, email address;
Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yy to mm/dd/yy);
If other than full time you must provide hours worked per week.
An integral part of our selection process includes the completion of reference checks.
PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm/dd/yyyy - mm/dd/yyyy) of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Should you submit multiple resumes, only the latest uploaded resume will be reviewed.

2. A complete Occupational Questionnaire

3. Transcripts (official or unofficial), student schedule or enrollment letter

4. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible.

A copy of your SF-50, Notification of Personnel Action, which verifies highest grade held or full performance level of position, and eligibility for consideration as a status applicant ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34);
If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education;
If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (to include member 4 copy of your DD-214 showing character of service)--see VetGuide;
To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, ICTAP, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities;
Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.

5. For proof of CTAP/ICTAP eligibility, you must provide documentation from each of the following three categories:

1. One of the following:
Your Reduction in Force (RIF) separation notice;
Your RIF notice offering a lower graded position accompanied by a declination of the offer (the RIF notice must state that declination will result in separation under RIF);
Notice of proposed removal for declining a directed geographic relocation outside the local commuting area (e.g., a directed reassignment or change in duty station);
Certificate of expected separation; or
Other official agency certification or notification indicating that your position is surplus (e.g., a notice of position abolishment or a notice of eligibility for discontinued service retirement).
2. Your Notification of Personnel Action(s), SF-50(s), or other official documentation that shows:
a. You are a current:
- i. career or career-conditional competitive service employee, in tenure group 1 or 2, at grade GS-15 or equivalent and below; or
- ii. excepted service employee serving without time limit at grade GS-15 or equivalent and below who has been conferred noncompetitive appointment eligibility and selection priority by law for competitive service positions; and
b. The position you may be or are being separated from:
- i. Is equal to or higher than the grade of the job announced; and
- ii. Has the same or higher promotion potential as the job announced; and
- iii. Is in the same local commuting area as the job announced.
3. Your most recent performance rating of record (which must be rated at least fully successful or equivalent).

Help

Please follow all instructions carefully. Errors or omissions will affect your rating. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your rating may be adjusted to more accurately reflect your abilities.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) (Eastern Time) on the closing date of this vacancy announcement.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Melissa Jones

Phone: 202-205-7368
Email: melissa.jones@sba.gov

Address: OFFICE OF INSPECTOR GENERAL HR OFFICE
409 3RD STRET, SW
WASHINGTON, DC 20416
US

Next steps

Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples. You may track the status of the application process through USAJOBS and you will be notified of the outcome.

Required Documents

Help

1. Your Resume - must contain the following information:

Name, address, telephone number, email address;
Supervisor's contact information, if available (indicate if you would prefer to be notified before your supervisor is contacted);
Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yy to mm/dd/yy);
If other than full time you must provide hours worked per week.
An integral part of our selection process includes the completion of reference checks.
PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates (mm/dd/yyyy - mm/dd/yyyy) of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Should you submit multiple resumes, only the latest uploaded resume will be reviewed.

2. A complete Occupational Questionnaire

3. Transcripts (official or unofficial), student schedule or enrollment letter

4. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible.

A copy of your SF-50, Notification of Personnel Action, which verifies highest grade held or full performance level of position, and eligibility for consideration as a status applicant ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34);
If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education;
If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (to include member 4 copy of your DD-214 showing character of service)--see VetGuide;
To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, ICTAP, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities;
Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.

5. For proof of CTAP/ICTAP eligibility, you must provide documentation from each of the following three categories:

1. One of the following:
Your Reduction in Force (RIF) separation notice;
Your RIF notice offering a lower graded position accompanied by a declination of the offer (the RIF notice must state that declination will result in separation under RIF);
Notice of proposed removal for declining a directed geographic relocation outside the local commuting area (e.g., a directed reassignment or change in duty station);
Certificate of expected separation; or
Other official agency certification or notification indicating that your position is surplus (e.g., a notice of position abolishment or a notice of eligibility for discontinued service retirement).
2. Your Notification of Personnel Action(s), SF-50(s), or other official documentation that shows:
a. You are a current:
- i. career or career-conditional competitive service employee, in tenure group 1 or 2, at grade GS-15 or equivalent and below; or
- ii. excepted service employee serving without time limit at grade GS-15 or equivalent and below who has been conferred noncompetitive appointment eligibility and selection priority by law for competitive service positions; and
b. The position you may be or are being separated from:
- i. Is equal to or higher than the grade of the job announced; and
- ii. Has the same or higher promotion potential as the job announced; and
- iii. Is in the same local commuting area as the job announced.
3. Your most recent performance rating of record (which must be rated at least fully successful or equivalent).

How to Apply

Help

Please follow all instructions carefully. Errors or omissions will affect your rating. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your rating may be adjusted to more accurately reflect your abilities.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) (Eastern Time) on the closing date of this vacancy announcement.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Melissa Jones

Phone: 202-205-7368
Email: melissa.jones@sba.gov

Address: OFFICE OF INSPECTOR GENERAL HR OFFICE
409 3RD STRET, SW
WASHINGTON, DC 20416
US

Next steps

Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples. You may track the status of the application process through USAJOBS and you will be notified of the outcome.