Incumbent serves as a non-clinical trainer/educator and is responsible for the delivery of a wide variety of education services to FFSC customers in a group or classroom setting. Topics may include, but are not limited to: Stress Management, Anger Management, Suicide Awareness and Prevention, Assertiveness Training, Sexual Assault Prevention and Response, Communication Skills, Budgeting, Smooth Move, Sponsor Training, Parenting, Budgeting for Baby, Coping with Divorce, Starting Your Own Business, Car & Home Buying Strategies, Deployment Support programming (including Return and Reunion Workshops), Command Financial Specialist Classes; Ombudsman Training, and Family Advocacy Prevention Education.

Responsible for the coordination and completion of special project activities including, but not limited to: Month of the Military Child, National Child Abuse Prevention Month, Military Spouse Appreciation Month, Domestic Violence Awareness Month, Military Child Education Services and the Command Representative Program.

Collaborates with civilian and military professional resources. Represents the FFSC at military and community organization meetings concerning matters, programs and services, which assist military personnel, family members or the retired community. Serves as a liaison with appropriate city, county, state, federal and non-government agencies, as well as military commands, to further a comprehensive education/prevention program with regards to social services affecting military personnel, such as the Military Child Education Coalition.

Serves as the installation Ombudsman Coordinator. Assures successful coordination with the Command Ombudsman for planning Assembly Meetings, and Ombudsman Academies; also serves as a member of the Ombudsman Council. Ensures smooth liaison between area Ombudsman and the FFSC.

Serves as the FFSC Volunteer Coordinator. Recruits, trains, places and evaluates volunteers utilized by the Center. Maintains approved screening procedures and volunteer position descriptions. Is also responsible for the annual recognition of volunteers.

Curriculum Management
Responsible for the development, implementation and evaluation of all FFSC education programs. Responsible for the overall maintenance of FFSC courses and determines the need for and initiates changes/updates in the course content. Serves as technical advisor for less experienced course instructors and demonstrates techniques and evaluates the performance of lower-level instructors. The ESF determines the need for additional subject matter information and may meet with representatives of outside organizations in order to obtain it, then develop or adapt new or revised training materials for formal course use. Establishes programming priorities, regularly reviewing all new and existing programming and recommending change to the FFSC Director and Education Services Supervisor.

Ensures efficient an effective service delivery and use of resources. Responsible for the smooth planning and coordination of all scheduled workshops, programs and GMTs presented at the FFSC or by FFSC staff at their locations. Acts as liaison for command training coordinators in order to help meet the training needs of the command.

Responsible for the marketing and evaluation of all FFSC programs. Ensures creative, unique and diverse approaches to advertising FFSC services and provides suggestions and recommendations to the Regional Marketing department via the ESC. Tracks program and marketing effectiveness. Conducts and evaluates "Needs Assessments" both formal and informal, and gears programming toward identified customer needs.

Responsible for overseeing the development and maintenance of Information & Referral materials for all programs. Ensures materials are accurate, professional and provide the types of information of use to the customer. Responsible for the timely and accurate input of all FFSMIS program data.

Responsible for the maintenance and proper processing of all FFSC program requests, program proposals and instructor guides. Ensures that all programs and workshops are updated and approved by the ESC. Keeps copies of all approved instructor guides and requests and maintains accurate and complete files on all program evaluations.

Conducts thorough review of SOPs and service delivery to ensure adherence to established policy, confidentiality and quality assurance.

Performs other collateral duties and tasks as assigned.

Conditions of employment

• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).
• A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any scheduled appointments.

Qualifications

In-depth knowledge of the Navy organization, mission and lifestyle.

Knowledge of the professional methods necessary to counter any inherent psychological and/or socioeconomic stresses caused by prolonged separations which affect individuals, families, mission performance and command readiness.

Knowledge of and experience in, the delivery of education services, with a focus on human/personal growth and development.

Proven skills in developing and coordinating family enrichment programs to meet identified needs. Professional knowledge of adult learning theories.

Expertise in program development, curriculum review and update.

Extensive experience and expertise in public speaking/

Ability to present information to large, medium and small groups of people in a clear and concise manner.

Skilled in the use of program presentation technology including PowerPoint software, automated projectors and audiovisual equipment, laser pointers, etc. and the ability to train others in presentation skill building.

Ability to communicate effectively both orally and in writing.

Ability to meet and deal effectively with diversified groups, organizations and individuals and to maintain and establish clear relationships and lines of communication at all levels using tact and diplomacy in all interactions.

Ability to compose written reports and give clear, concise and effective oral presentations.

Skill in written and oral communication sufficient to develop course curriculum, standard operating procedures, etc.

Skill in consulting with management and employees to obtain or exchange information about work objectives, processes, procedures and policies.

Exposure to or experience in the military lifestyle and demonstrated knowledge of military community support programs.

Demonstrated abilities in agency collaboration and network development.

Ability to utilize personal computers and knowledge of a variety of software (i.e. MS Word, Excel, PowerPoint) for the purpose of job accomplishment.





Ability to interpret program evaluations, needs assessment feedback, and survey data to implement results in program delivery and market planning.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.