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Intake Advocate - 12 Month Register

Department of the Treasury
Internal Revenue Service
This job announcement has closed

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Overview

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Hiring complete
Open & closing dates
01/12/2023 to 10/12/2023
Salary
$37,696 to - $60,641 per year
Pay scale & grade
GS 5
Locations
8 vacancies in the following locations:
(AL1213) 417 20th St N
Birmingham, AL
(AK3237) 949 E 36 Ave
Anchorage, AK
(AZ7748) 4041 N Central Ave
Phoenix, AZ
(AR0063 )700 W Capitol
Little Rock, AR
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
7
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
23-11772237M-TAX-0503-5
Control number
699470200

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Clarification from the agency

Open to U.S. Citizens/Nationals

Videos

Duties

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WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service, Executive Director Case Advocacy (EDCA)

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Answers and manages initially incoming telephone call traffic and customer inquiries. This includes, but is not limited to: internal, taxpayer, congressional, and stakeholder contacts. Ascertains the nature of the contact and refers it to another staff member or handles personally any basic issues. Obtains information from customers who are dissatisfied with assistance received in IRS or are experiencing a hardship. Elicits information to clarify basic issues and identify basic Taxpayer Advocate Service (TAS) criteria. Requests forms and worksheets within IRS for customer in response to customer needs.
  • Reviews initial basic customer case-related information received, following Internal Revenue Manual (IRM) 13. Distributes all incoming casework in accordance with management guidelines and timeframe specifications. Receipts are either by telephone, electronic or paper correspondence or in-person and originate from customers, their representatives, other IRS divisions and other TAS offices.
  • Receives and processes Congressional, White House and other priority inquiries received by the office that deal with constituent's problems. Makes appropriate referral of non-criteria cases. Ensures TAS transfer processing guidelines are met on cases received from other TAS offices. Directs inappropriate transfers to the correct office when clearly distinguishable or refers them to higher-graded employee for transfer determination.
  • Researches and interprets under supervisory direction basic procedures and rules in applicable databases including Integrated Case Processing (ICP), Service wide Electronic Research Program (SERP), Integrated Data Retrieval System (IDRS), Taxpayer Advocate Management Information System (TAMIS), and other applicable information.
  • Protects confidentiality of taxpayer information as outlined in IRC §6103 and 7803(c)(4)(a)(IV).

Requirements

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Conditions of employment

  • Subject to a 1-year probationary period (unless already completed)
  • May be eligible for telework based on IRS policy. If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder -If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
  • Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

Specialized Experience:
To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of experience qualifying as specialized include: preparing, receiving, reviewing, and verifying documents; processing transactions; maintaining office records; and locating and compiling data or information from files and other data sources; and contacting customers through correspondence or telephone to obtain information, explain liability, and encourage compliance.
OR
Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.

OR
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.


For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

  • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
  • The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
  • This is a bargaining unit position.
  • Tour of Duty: Day Shift- Start and stop times between 6:00am and 6:00pm.
  • Alternative work schedule, staggered work hours or telework may be available.
  • Relocation expenses - No
Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

Vacancy will be filled as follows:One(1) vacancy in NY0300 ALBANY, NY;One(1) vacancy in FL3026 CLEARWATER, FL;One(1) vacancy in CA6109 SAN DIEGO,CA;One(1) vacancy in AL1213 BIRMINGHAM,AL;One(1) vacancy in FL0067 JACKSONVILLE,FL;One(1) vacancy in CA0521 LAGUNA,CA;One(1) vacancy in MA5813 LOWELL, MA;One(1) vacancy in CA0150 LOS ANGELES,CA

Additional vacancies may be filled in the following locations:
AK3237 ANCHORAGE; AK; AL1213 BIRMINGHAM, AL;AR0063 LITTLE ROCK, AR; AZ7748 PHOENIX, AZ;
CA0150 LOS ANGELES, CA; CA0281 OAKLAND, CA;CA0521 LAGUNA NIGUEL, CA; CA6109 SAN DIEGO, CA;
CA6116 SAN JOSE, CA; CA6139 SACRAMENTO, CA; CO1811 DENVER, CO; CT0013HARTFORD, CT; DC0022 WASHINGTON, DC; DC0198 WASHINGTON, DC; DE0052 NEWARK, DE; FL0067JACKSONVILLE, FL; FL2347 PLANTATION, FL; GA0087 ATLANTA, GA; HI8469HONOLULU, HI; IA0112 DES MOINES, IA; ID0025BOISE, ID; IL0236 CHICAGO, IL; IL2454 SPRINGFIELD,IL; IN0133 INDIANAPOLIS, IN; KS1615 WICHITA, KS;KY0086 LOUISVILLE, KY; LA1336 NEW ORLEANS, LA;MA0131 BOSTON, MA; MA5813 LOWELL, MA;MD0055 BALTIMORE, MD; ME0068 AUGUSTA, ME;MI0800 DETROIT, MI; MN1600 SAINT PAUL, MN;
MO1937 KANSAS CITY, MO; MS0083 JACKSON, MS; MT5513 HELENA, MT;NC2598 CHARLOTTE, NC; NC2668 GREENSBORO, NC;ND0046 FARGO, ND; NE0051 OMAHA, NE; NH6185PORTSMOUTH, NH; NJ4721 SPRINGFIELD, NJ; NJ5105TRENTON, NJ; NM1464 ALBUQUERQUE, NM; NV7516LAS VEGAS, NV; NY0350 NEW YORK, NY; NY0376 HOLTSVILLE, NY; NY7288 BROOKLYN, NY; NY7340 BUFFALO, NY; OH0189CINCINNATI, OH; OH0192 CLEVELAND, OH; OK1356OKLAHOMA CITY, OK; OR0043 PORTLAND, OR;PA0233 PITTSPURGH, PA; PA0809 PHILADELPHIA, PA;RI7097 PROVIDENCE, RI; SC0068 COLUMBIA, SC;SD1317 SIOUX FALLS, SD; TN0052 NASHVILLE, TN; TX0272 EL PASO, TX; TX0298 HOUSTON, TX; TX2038 AUSTIN, TX;VA0088 RICHMOND, VA; VT8139 BURLINGTON, VT; WI1720 MILWAUKEE, WI:WV0304 PARKERSBURG, WV; WY1228 CHEYENNE, WY

This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date:2/2/2023 and 6/1/2023. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants in the highest category who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date who place in the highest category will be considered next. Selections from this announcement may be made no later than (NLT) 2/1/2024.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Conscientiousness
  • Customer Service (Clerical/Technical)
  • Decision Making
  • Flexibility
  • Interpersonal Skills
  • Teamwork
  • Writing


Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT C to be rated as "well qualified" to receive special selection priority.

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