This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/680344700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
THIS IS AN ARMY NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION
UNIT: J6
LOCATION: St Paul MN
SELECTING OFFICIAL: MR. JOHN PELTO, 651-268-8569
ARMY NATIONAL GUARD MEMBERSHIP IS REQUIRED
09/28/2022 to 10/05/2022
$76,833 - $99,884 per year
GS 9 - 11
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Not required
No
Temporary Promotion - 30 JUN 2023
Full-time -
Excepted
11
No
Yes
MN-11670284-22-763
680344700
Current members, those who want to join or transitioning military members.
United States Citizens, National Guard
Major Duties: This is not an all-inclusive list
A IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-9/11,
1) Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements. In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes. Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices. Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinates support actions with user, other IT personnel, and higher levels as required. Evaluates IT hardware and software used by activities. Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
2) Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Supports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations. Receives, responds to, and ensures resolution of all types of help center calls.
3) Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem. Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintains awareness of current trends in information technology. Performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training.
4) Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Works directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Performs cyclic inventories as required by the Command Supply Discipline Program.
Preforms other duties as assigned.
CONDITIONS OF EMPLOYMENT
EDUCATION: Substitution of Education for Specialized Experience: At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
REMARKS: No PCS available. Position will not be filled until current incumbent vacates. Sensitivity Level 2. Participation in direct deposit is mandatory. - Males born after 31 December 1959 must be registered for Selective Service.
Acceptance of a Technician position may result in the termination of your Selected Reserve bonus.
To view ALL MN National Guard Vacancies, go to: https://minnesotanationalguard.ng.mil/full-time-jobs-in-minnesota/
IMPORTANT NOTES:
You will be evaluated for this job based on how well you meet the qualifications above.
AREAS OF PRIORITY: In Accordance with MN National Guard Regulation 690-335 (Army) or 36-1 (Air), Applications will be forwarded to the selection official to conduct reviews by area of priority as listed below
Area 1: Current On-board Minnesota National Guard Title 32 Technicians who are in permanent or indefinite technician status as a result of being competitively hired within that National Guard component applying for a position within the component which they are currently employed.
Area 2: Current Minnesota National Guard Title 32 Technicians who are in permanent or indefinite technician status as a result of being competitively hired at a sister component that is identified on the Position Vacancy Announcement (PVA), including onboard Title 5 employees that are also current members of MNNG; i.e. Army MNNG to Air MNNG, Air MNNG to Army MNNG.
Area 3: All Minnesota National Guard members currently assigned to the MNANG or to the MNARNG applying for a position within the component in which they are currently assigned. i.e. temporary technician or Traditional Guardsman.
Area 4: Currently assigned service members in other branches of the military outside of the Minnesota National Guard, to include those assigned to Active Duty, Reserve or other state's National Guard.
Area 5: All individuals able to and willing to become members of the Minnesota National Guard including prior service not currently assigned to a military component and non-prior service US civilians.
Evaluation Factors: Candidates will be evaluated on the basis of appropriate education, experience, training, self-development activities, and special awards. Candidates are considered on the basis of available information on their current application and supporting information that has been provided to this office. To ensure full consideration, applicants are urged to submit information about their training, self-development, outside experience, activities and awards. National Guard military (Part-time) service is considered as full-time experience when evaluated against the qualification requirements for a technician position. The applicant is credited with actual number of months the member has been in the National Guard if the experience is related.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
To apply for this position, you MUST submit a complete Application Package which includes:
1. Resume and/or OF 612 showing work schedule, hours worked per week, dates (format must include Month and Year, e.g, 02/2017, Feb 2017, ect.) of employment and duties performed
2. Transcript: If position requires a degree or if using education to qualify
3. It is highly recommended that you also submit the AGO 163 to accurately reflect your military experience
Copies of the OF 612 and AGO 163: http://minnesotanationalguard.ng.mil/full-time-jobs-in-minnesota/
Other Required Documents: Any DoD, A+, CSA, IMO or other IT/Computer related license or certification certificates
Job Information: Vacancy Identification Number ( 11670284 ), title ( IT SPECIALIST (CUSTOMER SUPPORT) ) and Grade(s) ( 9/11 ) for which you are applying for.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11670284
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
CONTACTING US: After you have read all the instructions in this vacancy announcement, if you still have questions about this position or the application process, you may contact us at (651) 282-4155.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/680344700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
MINNESOTA ARMY NATIONAL GUARD:
This position is located at the State National Guard Headquarters in the Deputy Chief of Staff for Information Management (J6/G6). This position operates within the Defensive Cyber Operations (DCO) section, with focused operations as the classified (Secure Internet Protocol Router - SIPR) network manager. Serves as an Information Technology (IT) Specialist responsible for network management, and tailored customer support services on the SIPR enclave, including installation, configuration, and troubleshooting of the SIPR infrastructure, customer assistance and/or training, in response to customer requirements on the classified/SIPR network. .
POSITION DESCRIPTION: D2526P01
End date is subject to change based on Mission with notice - this position is a temporary promotion opportunity for current on board T32 MNNG Employees and will not convert to permanent without further competition