The incumbent serves as the Director of Network & Telecommunication Services (NaTS) in the Office of the Chief Information Officer (CIO). Provides vision, leadership, and advice in the management of information assets and the use of information technology (IT). Provides the NASA workforce with the information infrastructure, business applications, and tools that adapt and evolve to effectively and securely support science, research, engineering, business and management programs and objectives.
Summary
The incumbent serves as the Director of Network & Telecommunication Services (NaTS) in the Office of the Chief Information Officer (CIO). Provides vision, leadership, and advice in the management of information assets and the use of information technology (IT). Provides the NASA workforce with the information infrastructure, business applications, and tools that adapt and evolve to effectively and securely support science, research, engineering, business and management programs and objectives.
The area of consideration for this position is all groups of qualified individuals within the civil service, Senior Executive Service (SES) reinstatement eligible, and SES Candidate Development Program certified graduates with noncompetitive eligibility. A person is considered to be in the civil service only if occupying a civil service position at the time of application.
This position reports to the Deputy CIO for Operations. The Director of Network & Telecommunication Services:
- Directs and oversees the provisioning of enterprise-level IT services in the areas of Network and Communications Services such as, but not limited to: voice/video distribution, spectrum management, mission and corporate terrestrial local and wide area networks, mission imagery, classified networks, remote access, cable plant, and IT service management functions. Ensures service level agreements are met or exceeded and operations or deployments meet Federal and NASA security requirements. Engages NASA's missions (business units) to anticipate future needs and continually assess current state services, support, and operations.
- Responsible for management and oversight of the portfolio of NASA's IT services associated with the NaTS scope. Oversees a virtual staff of professionals located at every NASA center. Responsible for setting strategy and ensuring optimal service delivery and asset management for IT services leveraging both enterprise (Agency) and center specific contracts as required.
- Develops and oversees the alignment and integration of governance processes, organizational roles and responsibilities, business processes, and IT service delivery processes and procedures to ensure effective and efficient IT services across the Agency.
- Oversees effective IT program and project management for various IT projects supporting enterprise and local (Center unique) IT services. Ensures that IT services programs and projects are effectively resourced, on schedule, within budget, and developing results in alignment to supporting the agency's missions.
- Serves as the executive accountable for Agency network and telecommunications services ensuring program goals and objectives are achieved, risks are effectively managed or mitigated, performance is monitored and improved when necessary, and that all program documentation meets NASA policy requirements and audit recommendations.
- Leads and oversees the integration of IT technologies and services to ensure information assets are protected. Enables a positive customer experience with effective stakeholder engagement.
- Responsible for execution of IT roadmaps based on NASA's approved enterprise architecture, including strategy, budgeting, and change management/business readiness activities.
- Responsible for ensuring that IT services and assets are protected against cyber security threats and vulnerabilities.
- Conducts studies and develops alternatives and assessments that consider complexities and the impact of rapidly evolving technology, the unique needs of the science and research communities served, long-range program goals, and the complexities of transforming from the current state to the desired state. Prepares and presents briefings on study findings, technology and management alternatives, and recommendations for transformation of the NASA IT service environment to one that enables the mission, is secure and efficient, and satisfies the customer.
- Plans, establishes, and implements NASA policies, procedures, requirements, and standards that affect and govern information systems and technologies, ensuring a positive customer experience and enabling mission success.
The individual selected will be required to file an 'Executive Branch Personnel Financial Disclosure Report (OGE-278) in accordance with the Ethics in Government Act of 1978.
Initial Senior Executive Service (SES) Career appointee is subject to a one-year probationary period.
Successful completion of a background investigation commensurate with the risk and sensitivity level of the position.
Successful completion of pre-employment and random drug testing may be required.
Must meet qualifications requirements by the closing date of this announcement.
This position requires the incumbent to successfully obtain and maintain a top secret/SCI clearance.
Please see the Additional Information section for important information about COVID-19.
Qualifications
You must have the skill and ability to perform the duties described above as demonstrated by progressively responsible supervisory/leadership experience, normally obtained over several years by serving in positions at the GS-15 level or equivalent.
To meet the minimum qualification requirements for this position, you MUST address each Executive Core Qualification (ECQ) and Mandatory Technical Qualification (MTQ) separately. If you fail to do so, your application will be rated ineligible. We recommend you provide two (2) examples of relevant experience for each ECQ. Responses to ALL ECQs must not exceed ten (10) pages; MTQ responses must not exceed one (1) page per MTQ. Please include your full name on all documents submitted.
If you are currently serving under a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed a SES Candidate Development Program and been certified by Office of Personnel Management (OPM) you MUST submit a resume and in a separate document address the MTQs. Any ECQs submitted will not be considered. Your resume must clearly state that you are a current career SES, eligible for reinstatement, or SES CDP certified and year of certification.
ECQ 1 - Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 - Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - Business Acumen: The ability to manage human, financial, and information resources strategically.
ECQ 5 - Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
MANDATORY TECHNICAL QUALIFICATIONS:
MTQ 1- Demonstrated experience in leading and overseeing an information technology (IT) services organization to deliver a broad array of IT products and services to customers. This includes collaborating with executive level leaders and customers in the development, implementation, and execution of cohesive IT strategic and tactical plans, performance and accountability.
MTQ 2- Demonstrated experience in delivering and implementing enterprise IT solutions; and adhering to IT related laws, regulations, and policies (e.g. Clinger-Cohen Act, Federal Information Security Modernization Act (FISMA), etc.) governing information technology and cybersecurity management.
Education
No Education Requirement.
Additional information
If you are selected, NASA may request information regarding your vaccination status for the purposes of implementing workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.
NASA may discuss and consider candidate duty station location after selection, which means that the duties can be performed at any NASA location. The selected candidate will need to relocate and report to an on-site NASA location or duty station, which may be different from where he/she currently resides.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All qualifications requirements must be met by the closing date of the announcement. You will be evaluated based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. If you meet the basic qualification requirements, your application will be evaluated based on your narrative statements addressing the ECQs and MTQs. Your application may then be referred to and evaluated by an Executive Resources Panel (ERP) and will be placed in one of the following categories: Not Qualified, Qualified, or Highly-qualified. Candidates may receive an interview and/or be asked to provide a list of references. The ERP will make a recommendation to the appropriate approving authority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
NASA Headquarters
300 E St SW
Washington, DC 20546
US
Next steps
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
NASA Headquarters
300 E St SW
Washington, DC 20546
US
Next steps
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
