Performs daily housekeeping duties which includes dusting, polishing furniture, vacuuming and/or sweeping, cleaning/sanitizing bathrooms and kitchen area, trash removal, making beds and removing/changing bedding, restocking of amenities, bed and bath linens and other supplies, checking condition of room assets and reporting problems to supervisor and responding to guest requests. Ensures security and privacy of all guests is maintained at all times. Demonstrates a welcoming manner and effective communication skills. Professionally interact with guests. Provides assistance in handling customer complaints. Performs deep cleaning as required to include defrosting refrigerator, cleaning windows, replacing/cleaning of drapes, carpet shampooing or cleaning. Performs other related duties as assigned.

Conditions of employment

• Physical exertion is involved in standing and walking for long periods, some bending, stooping and lifting is required
• Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law
• Position requires a constant vigilance to ensure maximum security for UH residents and employees in and around the facility
• Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required

Qualifications

Must have general knowledge of cleaning procedures, cleaning equipment, commonly used chemicals (including MSDS) and basic safety is required. Must be able to communicate clearly and effectively both verbally and in writing with management, staff and guests. Subject to possibility of workdays on weekends and holidays, as well as, rotating shifts. Complete physical examination at a military medical facility maybe required for fitness for duty requirement. Maybe required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required. This position is subject to passing a favorable national background check. Incumbent is expected to obtain certification in housekeeping outlined in Lodging Career Path Guide.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements.  Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.  Best qualified applicants will be referred to the hiring manager.