Program Management duties comprise 75% of incumbent’s time and include but are not limited to:                        

• Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.

• Manages and is accountable for the Non-Appropriated Billeting Fund (NABF).Responsible for the efficient and proper use of all non-appropriated fund (NAF) and appropriated fund (APF) resources, including funds, personnel, facilities, supplies and equipment.

• Provides short and long range financial plans to ensure program goals are met.

• Provides customer-facing integration, execution, and management of services and resources at the installation level.

• Ensures the safety and security of guests, associates, and lodging assets.

  Participates in the development and execution of the installation NGIS business plan, annual budget and capital plan.

• Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.

• Conducts weekly Room Inspections in accordance with program standards for all room types.

• Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards.

• Attends CNIC, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications; CNIC hosted management training; CNIC approved on-line training; and achieving property accreditation.

• Manages and participates in improvement efforts to include Mystery Shop Call results; customer response results; and achieving annual property accreditation.

• Demonstrates proficiency and knowledge with hotel management applications and reporting systems.

• Manages online property website content.
• Utilizes the Navy Lodging Program’s Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.

• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.                                                                                                   

• Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.

• Assesses trends and problems that span the operation; recommends and implements necessary changes; and evaluates results.

• Establishes and maintains liaison with divisions, departments, directorates, and other offices that provide goods or services to the operation; fosters relationships within the community.

• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.

• Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction.

• Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.

• Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.

• Meets program standardization goals and participates in the lodging accreditation program.

• Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses.

• Prepares timely, well-planned annual budgets that accurately reflect the property’s potential business plan.

• Anticipates revenue or cost opportunities and manages the timing of discretionary expenditures to stabilize cash flow.

• Coordinates with fiscal oversight during reviews of minor property and fixed assets.

• Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, etc.).                                                                                                                                                                                                                                                                                                              

Supervisory duties comprise 25% of incumbent’s time and include but are not limited to:

• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.

• Conducts annual performance review, to include Individual Development Plan (IDP), for each staff member.

• Participates in section staffing decisions.

• Ensures staff receives proper training to fulfill requirements of their positions.

• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

• Supports CNIC’s Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Conditions of employment

• Must have or be able to obtain and maintain a current drivers license, as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
• The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of accepting the position.
• Incumbent may be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency.
• This position has oversight for a 24-hour lodging operation. The incumbent must be available and accessible at various hours including evenings, weekends, and holidays as necessary to meet mission requirements.

Qualifications

As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.  All non-government positions identified on your resume must include complete address and to and from dates.  Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above are required. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.).

Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace.

Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices.

Knowledge of CNIC’s EEO policy and procedures.

Knowledge of hotel, lodging, or hospitality management.

Knowledge of the daily operations of a hotel to include safety; environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices.

Knowledge of an automated property management system(s) (experience with Epitome is desirable).

Knowledge of NAF budgeting; government procurement procedures; and fiscal, material, and cash management.

Knowledge of training and certification requirements for all staff.

Ability to understand and utilize a wide range of military policies and regulations pertaining to often complex situations involving the planning, funding, construction, maintenance and utilization of government owned, leased, rented or contracted facilities.

Ability to recognize and define problems, identify alternative solutions, select the best course(s) of action, and submit suggestions or present useful new ideas to improve operations.

Ability to use range of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.).  

Ability to independently plan, develop, prioritize and manage continuing projects, operations and programs.

Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.

Ability to develop and effectively deliver presentations and/or training.

Ability to perform the full range of supervisory duties.

Ability to communicate effectively both orally and in writing, in English.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

REQUIRED DOCUMENTS:

•Resume

•Include name and contact information for at least three (3) professional references in your resume

•OF-306.  http://www.opm.gov/forms/pdf_fill/OF306.pdf

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume.  The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire.  Do not overstate or understate your level of experience and capability.  If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.