Applications will be accepted from current and former Federal employees with competitive status or who are eligible for consideration under special appointing authorities (i.e., Schedule A, Peace Corps, etc.). Applications will also be accepted from a veteran who is a preference eligible or who has separated from the Armed Forces under Honorable conditions after approximately 3 years or more of continuous active service.
Summary
Applications will be accepted from current and former Federal employees with competitive status or who are eligible for consideration under special appointing authorities (i.e., Schedule A, Peace Corps, etc.). Applications will also be accepted from a veteran who is a preference eligible or who has separated from the Armed Forces under Honorable conditions after approximately 3 years or more of continuous active service.
Status Candidates (this includes Merit Promotion, Status Candidates, Former Overseas Employees, CTAP, ICTAP, VRA, VEOA, 30% or More Disabled, EVHO, Schedule A, Military Spouses, Americorps, Peace Corps, Vista, Interchange Agreement Eligibles, Land Management, and National Guard).
Manage NEA's enterprise network, this includes servers, switches, and desktop operating systems;
Planning, maintaining, and scheduling the installation of new or modified hardware, operating systems, and application software; and managing resources for enterprise network operating systems and Microsoft business productivity servers.
Apply OS patches and upgrades on a regular basis, upgrades administrative tools and system utilities.
Maintain operating systems' hardware, installation, using patch deployment software. Includes troubleshooting baseline configurations and system backups.
Serve as the NEA Service Desk Manager with responsibility for Service Desk support of end users. This includes requests for support using software applications, updates to user account parameters, requests for repair of broken equipment and miscellaneous computer questions and support.
System Administration to include using Active Directory Group Policy to manage settings, configuring and push new software packages and resolving problems with their configurations.
Status Candidates must submit an SF-50 and recent appraisal.
Time-in-Grade must be met by the closing date of the announcement
Must be a U.S. Citizen or National
Only experience obtained by the closing date of this announcement will be considered.
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
Qualifications
You must meet the following requirements:
GS-12
Basic Requirement, GS-12:
You must have IT-related experience demonstrating each of the following four competencies: (1) Attention to Detail - assisting with managing IT networks; (2) Customer Service - assessing the needs of IT stakeholders; (3) Oral Communication - influencing and persuading employees and managers to accept and implement findings and recommendations; (4) Problem Solving- identifying IT network problem areas and recommending solutions.
Specialized Experience Requirement, GS-12:
You must have at least one year of full-time specialized experience comparable in scope and responsibility to the GS-11 level in the Federal service, with experience with the following duties: working with a continuous IT diagnostic monitoring (CDM) program; assisting with IT infrastructure related projects; installing and configuring network and server systems, including VOIP services; and maintaining technical network configurations and responding and monitoring systems for outages.
GS-13
Basic Requirement, GS-13:
You must have IT-related experience demonstrating each of the following four competencies: (1) Attention to Detail - managing complex IT networks; (2) Customer Service - assessing the needs of IT stakeholders; (3) Oral Communication - influencing and persuading employees and managers to accept and implement findings and recommendations; (4) Problem Solving- identifying complex IT network problem areas and providing comprehensive solutions.
Specialized Experience Requirement, GS-13:
You must have at least one year of full-time specialized experience comparable in scope and responsibility to the GS-12 level in the Federal service, with experience with the following duties: leading a continuous IT diagnostic monitoring (CDM) program; providing program management services and oversight on IT infrastructure related projects; installing and configuring network and server systems, including VOIP services; and maintaining technical network configurations and responding and monitoring systems for outages.
You must clearly show in your resume and claim on the questionnaire how you meet the above experience if you are claiming this option, or you will be rated ineligible.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered.
Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Your resume must demonstrate at least one year of specialized experience at or equivalent to the advertised grade level or pay band in the Federal service or equivalent experience in the private or public sector.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the dates worked and total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
This job does not have an education qualification requirement.
Additional information
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the agency, if after November 22. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information: http://www.opm.gov/rif/employeeguides/careertransition.asp
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You are encouraged to apply online. If you are unable to apply online, please use the Alternate Application link listed in the Other Information section of this vacancy announcement. Applicants are strongly encouraged to apply online if at all possible. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application status as well as verify the documentation submitted with your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application and you will not receive status updates.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Accountability, Attention to detail, Attention to Detail, Customer Service, Customer Service, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Communication., Interpersonal Skills, Learning, Problem Solving, Self-Management, Stress Tolerance, Teamwork, and Technical Competence.
Decision Making
Reading
Reasoning
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are best qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.
Candidates who apply under Noncompetitive and Special Hiring Authorities procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume, supporting documentation submitted and their responses to the assessment questionnaire.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be received by the closing date of this announcement:
1. A complete Resume (which includes hours worked, starting/ending dates (month and year), and if Federal employment - series, pay plan and grade).
2. A complete Online Questionnaire (Preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/11245704)
3. An SF-50. Showing title, series, grade, FPL, duty station and Competitive status (if a current or former Federal employee)
4. Most recent Performance Appraisal (if a current Federal employee or recently separated within previous year)
5. Other Supporting Documents:
Document(s) for special appointment (if applicable)
Veteran Documents, ( if applicable, a DD-214, SF-15, VA Letter, etc.)
ICTAP/CTAP documents (if applicable)
Cover letter (optional)
Miscellaneous (as required by position)
Your responses to the job questionnaire and the USA Hire Competency Based Assessment
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
If you are a former Federal employee who previously held a career or career-conditional position in the competitive service and separated from the Federal Government over a year ago and you are requesting non-competitive consideration you must submit a copy of your last SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration and a copy of your last Federal Performance appraisal with a rating of at least Fully Successful (or equivalent).
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Office of Information and Technology Management
400 7th Street SW
Washington, DC 20506
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA)
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
For more information on applying for Federal employment, please visit USAJOBS.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required and must be received by the closing date of this announcement:
1. A complete Resume (which includes hours worked, starting/ending dates (month and year), and if Federal employment - series, pay plan and grade).
2. A complete Online Questionnaire (Preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/11245704)
3. An SF-50. Showing title, series, grade, FPL, duty station and Competitive status (if a current or former Federal employee)
4. Most recent Performance Appraisal (if a current Federal employee or recently separated within previous year)
5. Other Supporting Documents:
Document(s) for special appointment (if applicable)
Veteran Documents, ( if applicable, a DD-214, SF-15, VA Letter, etc.)
ICTAP/CTAP documents (if applicable)
Cover letter (optional)
Miscellaneous (as required by position)
Your responses to the job questionnaire and the USA Hire Competency Based Assessment
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
If you are a former Federal employee who previously held a career or career-conditional position in the competitive service and separated from the Federal Government over a year ago and you are requesting non-competitive consideration you must submit a copy of your last SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration and a copy of your last Federal Performance appraisal with a rating of at least Fully Successful (or equivalent).
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Office of Information and Technology Management
400 7th Street SW
Washington, DC 20506
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA)
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
For more information on applying for Federal employment, please visit USAJOBS.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
