• Receive and evaluate 911 emergency calls and dispatch appropriate fire, police and ambulance services.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Refer non-emergency callers to appropriate civilian and governmental agencies.
• Monitor severe weather reporting system and broadcasting alerts as necessary.
• Monitor closed circuit television and alarms and take appropriate action to address observed activity.
• Retrieve sensitive law enforcement information from computerized databases.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent to possess and maintain a valid state driver's license.
• This position is subject to shift work. The incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• This is a mission essential position and the incumbent is required to work regardless of weather conditions or Force Protection Condition (FPCON).
• The incumbent is responsible for attaining continuing dispatch education requirements through in-service training that is offered locally.
• The work is performed in a highly stressful, restricted office environment. At times work activity will be fast paced with multiple activities requiring attention at the same time.
• See "Additional Information" section for required certifications and training.
• The incumbent may be required to wear a uniform.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

GS-05 Specialized Experience: One year of specialized experience which includes operating multi-line telephones, computers or radio equipment to provide information; inputting data collected from callers into databases and software systems; complying with and follow standard operating procedures in a fast-paced and changing environment; and operate a computer, peripheral equipment and appropriate software to perform various computer operations in support of office operations. Experience may have been obtained through Law Enforcement, Fire Protection, Emergency Medical Services, Emergency Services Dispatcher, or similar activity is preferred but not required. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

GS-06 Specialized Experience: One year of specialized experience which includes operating multi-line telephones, computers, and radio equipment to provide information pertaining to emergency and non-emergency requests; interviewing callers to determine nature of call to respond with appropriate personnel and equipment; provide pre-arrival instructions to callers while waiting for assistance to arrive on scene; advise police or fire personnel of appropriate responses based on emergency call; providing administrative and clerical support to customers and/or multiple agencies; providing direction to callers or visitors to resolve problems or refers them to appropriate office for assistance; and maintain reports, records, communication logs, or databases of the daily activities for the organization. Experience may have been obtained through Law Enforcement, Fire Protection, Emergency Medical Services, Emergency Services Dispatcher, or similar activity is preferred but not required. Experience may have been obtained through Law Enforcement, Fire Protection, Emergency Medical Services, Emergency Services Dispatcher, or similar activity. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

OR

Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Emergency Management, Law Enforcement, Criminal Justice, Fire Science or Communications.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages.

You will be evaluated on the basis of your level of competency in the following areas:

• Decision Making
• Interpersonal Skills
• Manages and Organizes Information
• Technical Competence

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

• Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
• Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
• Qualified. Candidates in this category meet the minimum experience requirements for the announced position.