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    The Director of the Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC) manages the office, serves as the principal representative between the Board, Congress, Federal, State, local, and foreign government agencies, other relevant organizations, and trade industries. The Director provides expert advice to the Chairman and Board members on carrier operations and management direction toward the accomplishment of the Office's stated mission and functions.

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    As Director of OPAGAC you will:
    • Manage the staff to ensure policies are developed and implemented, priorities are established, organizational structure is most efficient, staffing levels are maintained, staff is well-trained, and resources are utilized to ensure the accomplishments of the Office's mission.
    • Oversee and coordinate the preparation of responses to requests from Congress and Congressional committees seeking information on matters before the Board, the Congressional activity of the Board, and the planning, preparation, and presentation of testimony before Congressional committees. Confidently speak to large audiences, handle media interactions, formulate and deliver consistent messages to promote the agency's work, educate the public concerning agency activities, oversee the agency's website and social media and represent the agency before public stakeholders.
    • Direct the review and application of all Board rules relating to the operations of carriers under the Board's jurisdiction and oversee the conduct of special studies, reports, and nationwide monitoring and consumer assistance programs. Recommend appropriate action and reporting procedures for the regulated surface transportation sector.
    • Oversee staff working in the Rail Customer and Public Assistance (RCPA) program in responding to inquiries from stakeholders, pertaining to matters subject to Board jurisdiction and in resolving disputes between railroads, shippers, and other stakeholders, by leveraging commercial and operational knowledge of the transportation industry. Demonstrate experience building and maintaining professional relationships in the transportation industry. Interact with the transportation industry, confidently explaining transportation issues. Ensure the training and availability of staff to assist disputing parties in reaching mutually agreeable solutions to challenging issues.
    • Advise the Chairman on the development of, and direct the establishment of, investigative and enforcement policies applicable to the Office. Direct investigations, the analysis and evaluation of program effectiveness and adherence to established policies and objectives.
    • Represent the Board as a speaker, panel member, and participant in conferences and meetings convened by various organizations involved in transportation related matters; organize and chair informal conferences needed to address transportation issues.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/614994900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.