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    This position is located in the Visitor Engagement Office, Center for Learning, Literacy and Engagement, Office of the Librarian.

    The position description number for this position is 415255.

    The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

    The incumbent of this position will work a flextime or compflex work schedule.

    This is a supervisory, non-bargaining unit position.

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    This position is not eligible for permanent remote telework.

    Provides leadership, direction and strategy in the planning, development, and management of the Library of Congress, VEO within the CLLE. Under the direct supervision of the VEO Chief, the incumbent develops, implements and oversees all management, policies and procedures of all elements of the Visitor Engagement full-time and part-time team members, including 340+ volunteers and interns. Establishes and implements operations policies, procedures and protocols, audience evaluations and other activities to provide services, accessibility and assistance to the visiting public. Develops annual and as-needed professional development training programs for staff, relating to the visitor program. Leads activities to enhance the quality or efficiency of operational services.

    Supervises a group of employees performing work up to the GS-12 level. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; observes workers’ performance; demonstrates and conducts work performance critiques. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Recommends appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Reviews and approves or disapproves leave requests and certifies time and attendance records for staff. Assures that subordinates are trained and fully comply with safety regulations and safeguard sensitive and personally identifiable information (PII) of employees. Furthers the objectives of diversity and inclusiveness by taking positive steps to assure the accomplishment of diversity and inclusiveness and by adhering to nondiscriminatory employment practices in regard to political, religious, or labor organization affiliation or non-affiliation, marital status, race, color, gender, sexual orientation, national origin, non-disqualifying disability, age, or other non-merit factor.

    Provides expert guidance in the resolution of complex problems or issues impacting the Visitor Engagement program. Participates in the analysis of agency-wide projects and programs. Recommends solutions to issues and problems as they relate to visitor programs. Researches and identifies complex program issues or problems that impact program initiatives in major agency organizational components. Makes recommendations for and coordinates resolutions and improvements.

    Works closely with internal and external events and operations staff on managing events, including planning and implementing logistics, and providing management-level oversight at events.

    Maintains a collaborative relationship with visitor-centered tour operators, information providers, and service providers in the Washington, DC area and on a national level. Liaises with US Capitol Police and contract guard staff related to daily operations.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/614774600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.