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    Duties

    Summary

    The Nebraska-Western Iowa Health Care System is recruiting for one (1) full-time Communication Specialist for the Learning Resource Service Line. This position is located at the Omaha VA Medical Center.

    Learn more about this agency

    Responsibilities

    The Connected Health Program contains a range of Department of Veterans Affairs (VA) sponsored programs, websites, communication tools, and smartphone applications to support health care for Veterans, their families, advocates, and VA employees. Connected Health modalities currently include the following: Secure Messaging, Veteran care portal (My HealtheVet}, VA Anywhere to Anywhere real ­time video communication, Broadcast Communication (Text Messaging), Integrated Automated Clinical Support (Annie), Veteran online scheduling and other apps on web, iOS and Android, the Virtual Medical Center, new patient health monitoring technologies, and other tools and technologies yet to be deployed. Current and future Connected Health Modalities are important components of the VA's transformation.

    The Connected Health Coordinator serves as facility champion for Connected Health, leads facility teams to support existing and future Veteran communication initiatives, coordinates local implementation, training, communications, outreach, and support efforts, and evaluates and reports on Connected Health actions and activities.

    Duties include, but are not limited to:

    • Leading the facility's efforts to integrate current and future Connected Health Modalities with healthcare providers and patients and serves as liaison and administrator to VISN and National teams.
    • Establishing and managing communications plans that identify target audiences including appropriate messages, activities, and resources.
    • Oversees Connected Health's online presence and web content and leads innovations to keep facility Connected Health on the cutting-edge. Ensures accountability via written communication as it relates to Connected Health.
    • Establishes and manages the training plans and designs and performs needs assessments within the project relative to functional and training needs and project effectiveness. Works with EES to coordinate personnel and resources to develop educational and training programs/classes with the intent of increasing adoption of the various Connected Health modalities.
    • Based on the VISN and national Program, develops and updates a facility-specific implementation plan that includes developing a mission/vision statement, establishing a focal team, leading team efforts, identifying local providers as champions, and developing roles and responsibilities.
    • Formulates a marketing strategy from research, reports, products and organizational data. Designs, conducts and evaluates innovative means to advertise and market Connected Health products. This includes creative writing and direct communication with all levels of personnel internal and external to the VAMC/HCS. Analyzes participation trends, customer markets, needs of the consumer and advises the VAMC/HCS leadership team on concerns and trends.
    • Recommends specific approaches for managing special issues and findings. Represents the VAMC/HCS at forums, conferences, and meetings. Delivers presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and caregivers.
    • Develops multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Researches and writes articles, news releases and briefs for inclusion in publications and for release to other media.
    • Maintains liaison with VISN and national Connected Health teams and coordinators to ensure correct, current and accurate portrayal of information is provided to meet objectives.
    • Analyzes functional clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors.
    • Works with senior functional subject matter experts to identify and manage significant changes in the way employees integrate Connected Health in the fabric of VA care and the Patient-Centered Medical Home.
    • Manages multiple projects by planning and organizing activities. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the Connected Health program.
    • Identifies problems and applies analytical techniques for the purpose of resolving issues. Negotiates conflicting demands and manages multiple projects with tight deadlines.
    • Directs the daily activities and evaluates the performance of one or two Connected Health Technicians who are tasked with training staff, patients, patient families, and caregivers on the various technologies within Connected Health.
    • Directs the Veteran Health Education Coordinators work and evaluates their performance.

    PLEASE SEE BELOW FOR QUALIFICATION REQUIREMENTS

    Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
    Telework: Ad Hoc
    Virtual: This is not a virtual position.
    Position Description/PD#: Communications Specialist/PD23359A
    Relocation/Recruitment Incentives: Not authorized
    Permanent Change of Station (PCS): Not authorized
    Financial Disclosure Report: Not required

    Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status

    Yes

    Promotion Potential

    11

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/611952000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.