Skip to main content
U.S. flag

Ombudsman

Department of the Army
U.S. Army Training and Doctrine Command
Defense Language Institute Foreign Language Center
This job announcement has closed

Summary

About the Position: This position is located in the Chief of Staff's Office located in Monterey, California.

Monterey is approximately 115 miles south of San Francisco and 350 miles north of Los Angeles. Monterey County is considered a high cost area and the cost of housing is high. Please note that civilians are authorized housing on a space available basis at the Ord Military Community. For more information: http://www.parksatmonterey.com/home

Overview

Help
Hiring complete
Posted 08/17/21
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Salary
$78,861 - $102,526 per year
Pay scale & grade
GS 11
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Term
Supervisory status
No
Federal service type
This job is in the Competitive Service
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Announcement number
WTEY212739097804
Control number
611367400

Duties

Help
  • Developing and delivering training on communication and conflict resolution skills to managers and employees.
  • Educating and serving as a mentor to others teaching the ethical standards, practices, and skills to be an effective organizational ombudsman.
  • Developing and delivering training on negotiation skills to management and employees.
  • Developing and delivering training on managing cultural differences in the workplace, or other training topics related to organizational health to managers and employees.
  • Serving as a mediator for workplace disputes including administrative or negotiated grievances and EEO complaints.
  • Experience as a conflict management professional working in a large federal agency or similar national organization.
  • Experience handling contentious workplace situations which require impartiality when working with managers and employees at all levels in an organization.
  • Recommending strategies for professional development of those involved in managing conflict and resolving disputes.
  • Experience in impartial counseling and referrals, working as an independent neutral with management of client organizations to improve their supervision, human services, and conflict management systems.
  • Effective communicating and networking skills in order to gain the trust and confidence of key leaders and employees within the organization.
  • Identifies opportunities to expand and improve the use of collaborative problem solving and conflict management tools and resources.
  • Identifies barriers and obstacles to effective implementation of an Integrated Conflict Management System, including ombuds services, and implements strategies to address them.
  • Assisting with the design and operation of an integrated conflict management system.
  • Effectively present findings, recommendations and negotiates solutions to disputed recommendations.
  • Ability to communicate effectively with military units and understand nuances and culture of each of the uniformed services.
  • Prepare and conduct briefs to high ranking civilians/active duty military members.
  • Ability to evaluate after-action reports and determine/communicate necessary revisions for future plans, support and training.

Requirements

Help

Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • 30 Percent or More Disabled Veterans
  • Current Department of Army Civilian Employees
  • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Department of Defense (DoD) Transfer
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Reinstatement
  • Veterans Recruitment Appointment (VRA)


In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includesexperience providing conflict management and resolution services, and group facilitation and training. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

OR

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Negotiation/Conflict Resolution, Dispute Resolution, Mediation, Social Work, or Law Degree. (You must attach a copy of your transcripts).

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.


You will be evaluated on the basis of your level of competency in the following areas:
  • Conflict Management
  • Education and Training
  • Influencing/Negotiating
  • Oral Communication


Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct deposit of pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Career Program (CP) 51 - General Administration and Management position.
  • You may claim military spouse preference (MSP).
  • If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
  • Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
  • Relocation Incentive may be authorized.
  • Position may be filled as a temporary promotion or temporary reassignment NTE 13 months by a current permanent Army employee. Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further competition.
  • Position may be filled as a TERM appointment NTE 13 months if the candidate is not a current permanent Army employee. TERM appointments may be extended up to a maximum of eight years, and may be made permanent without further competition.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

U.S. Army Training and Doctrine Command

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

The mission of the Defense Language Institute Foreign Language Center (DLIFLC) is to educate, sustain, evaluate, and support foreign language specialist under the guidelines of the Defense Foreign Language Program, which provides the Department of Defense and other Federal agencies with linguists fully capable of supporting United States national interests worldwide. To accomplish its four primary mission areas and ensure that our military forces are prepared to meet global foreign language requirements, the DLIFLC remains flexible and responsive to the changing world order and on the cutting edge of technological innovations in foreign language education for the twenty-first century.

Agency contact information

Army Applicant Help Desk
Email
USARMY.APG.CHRA-NE.MBX.APPLICANTHELP@MAIL.MIL
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
EY-APF-W1ECAA DEFENSE LANGUAGE INSTITUTE -DLIFLC & P
DO NOT MAIL
Presidio of Monterey, CA 93944
US

Visit our careers page

Learn more about what it's like to work at U.S. Army Training and Doctrine Command, what the agency does, and about the types of careers this agency offers.

http://www.dliflc.edu/

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.