Videos

-Monitors and creates work assignments
-Provides input on performance
-Resolves daily workplace issues
-Maintains efficient workflow
-Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work
-Certifies accurate and timely scheduling of appointments
-Distributes and balances workload and creates and maintains employee work schedules
-Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs

-Supports patient safety standards using the correct Veterans Affairs identification of all patients

-Ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
-Assists with the Beneficiary Travel Program, Health Benefits Unit, and other duties within the clinic
-Participates in the daily teamlet huddles and weekly team meetings
-Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics
-Provides administrative support to professional staff
-Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services


Work Schedule: Monday Through Friday 8:00 a.m. to 4:30 p.m.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: PD00000Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Must be proficient in written and spoken English
• Selected applicants will be required to complete an online onboarding process

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education/Experience:
  
  (1) Experience: Six months experience of clerical, office, customer service, or other
  administrative work that indicates the ability to acquire the particular knowledge and skills
  needed to perform the duties of the position;
  
  OR,
  
  (2) Education: One year above high school;
  
  OR,
  
  (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations For Advanced Medical Support Assistant GS-6

(a) Experience: One year of experience equivalent to the GS-5 grade level.

Experience at the GS-5 grade level may include:

-Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

-Advanced knowledge of medical terminology specific to understanding medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

-Ability to schedule medical appointments in a clinical setting.

-Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

-Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers.

-Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.

(b) Demonstrated Knowledge, Skills, and Abilities:

Candidates must demonstrate all of the KSAs below:

-Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

-Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

-Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

-Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

-Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

-Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.


References: VA Handbook 5005/117, Part II, Appendix G45.


The full performance level of this vacancy is GS-6.


Physical Requirements: The work is primarily sedentary. The incumbent is required to sit for various lengths or time as well as some bending, walking, and lifting. Must be able to operate a computer terminal and be able to manage multiple activities at one time.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.