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    As a Veterans Service Representative (VSR) you will work on veterans' benefits claims and provide comprehensive services to America's Veterans and their families. The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

    As a VSR you will:

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    • Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims
    • Explain the full range of VA benefits and all related programs
    • Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision
    • Decide the necessity for and type of examinations, reexamination, or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries
    • Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim
    • Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence
    • Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation
    • Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims
    Work Schedule: Regular office hours; Alternate work schedules may be available after completed training.
    Virtual: This is not a virtual position.
    Title/PD#: Veterans Service Representative GS - 7; PD 37300A
    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10.
    Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/607652900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.