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    This is a bargaining unit position.

    Please read this public notice in its entirety prior to submitting your application.

    Learn more about this agency


    Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

    Once a request to fill a vacancy is received, we will review applicants in increments of 100 in application date order. We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.
    411 - Technical Support Specialist

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    Work Schedule: Various - Please see Tour of Duties available below. Tour of Duty (work schedule) will be assigned at the time of selection.
    Compressed/Flexible Schedule: May be available with supervisor approval.
    Telework: May be available with supervisor approval.
    Virtual: This is not a virtual position.
    Position Description Title/PD#: IT Specialist (SysAdmin/CustSpt)/ PD18158A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not Required
    Physical Requirements: The position is sedentary. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 40 pounds.

    Major Duties:
    • Serves as an Incident Manager.
    • Manages and coordinates all activities necessary to respond to, record and resolve highly complex incidents by communicating prevention actions and best practices that potentially affect the service levels.
    • Delivers the highest level of customer service and rapid reaction planning during agency defined critical and high priority incidents that impact patient care, claims processing, and cemetery operations at a singular site, throughout a region, or across the country.
    • Manages accounts and access to systems for major incident ensuring the team is fully capable of performing all tasks and functions necessary to facilitate resolution efforts in a timely manner to urgent and highly complex service outages.
    • Leads emergency change efforts to install, uninstall, or change configurations for application software, operating systems hardware necessary to restore IT services as quickly as possible.
    Tour of Duties

    The tour of duty will be assigned at the time of selection. You will choose your preference in tour of duty at the time of completing the assessment questionnaire. The available tour of duties are:

    Swing Shift:
    Mon-Fri: 3:00pm - 11:30pm
    Tue-Sat: 3:00pm - 11:30pm
    Sun-Thur: 3:00pm - 11:30pm

    Night Shift:
    Wed-Sat: 10:30pm - 9:00am
    Sun-Wed: 10:30pm - 9:00am

    Day Shift:
    Mon-Fri: 6:00am - 2:30pm
    Mon-Fri: 6:30am - 3:00pm
    Mon-Fri: 7:00am - 3:30pm
    Mon-Fri: 7:00am - 3:30pm
    Mon-Fri: 7:30am - 4:00pm
    Mon-Fri: 7:30am - 4:00pm
    Tue-Sat: 7:30am - 4:00pm
    Sun-Thur: 6:00am - 2:30pm

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/604940700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.