This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/601988900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The position is responsible for oversight and coordination of all functions related the execution of the fee assistance program within the CYP Joint Operations division. The incumbent is responsible for executing a program that supports fee assistance processes for multiple services/components, serves over 6,000 children, and includes over 3,000 participating community providers.
Learn more about this agency05/19/2021 to 06/02/2021
$110,000 - $140,000 per year
NF 5
2 vacancies in the following locations:
Yes—as determined by the agency policy.
25% or less - Up to 25% travel may be required.
Norelocation expenses are not authorized.
Permanent
Full-time - Total of one position, incumbent may work from any of the two locations listed within the announcement.
Competitive
05
Yes
No
21-05-21039
601988900
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
Non-supervisory duties comprise 75% of incumbent’s time and include but are not limited to:
Provides management and oversight for the Joint Operations Community Based Fee Assistance Program. Ensures that day-to-day operations are conducted to ensure registration and enrollment activities, provider management and invoice processes are effectively executed to provide timely payments to community-based providers on behalf of military families.
Responsible for the development of effective processes to be used to administer the fee assistance subsidy payment process. Incumbent works with division analysts to ensure an accurate flow of information from family application to payment reporting is used to expedite proper payments.
Ensures program follow-up and efficiency in processing applications, enrollments, invoices, reports and customer inquiries. Establishes and tracks reporting requirements to ensure program efficiency and service level standards are maintained.
Works with IT development contractors to design, develop and execute automated processes to administer the fee assistance program.
Establishes relationships through on-going communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) in order to gain support and provide adequate and timely services.
Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families.
Establishes communication protocols with military service/components representatives for which the Navy processes fee assistance subsidy payments. Organizes and conducts meetings; provides written status reports to services/components.
Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, community providers and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly. Ensures process for escalation of complex issues are in place.
Manages long/short term performance objectives in order to measure on-going feasibility and viability of the program. Takes actions to ensure program and budget objectives are met.
Develops service level standards and associated metrics to manage team performance, justify personnel requirements, monitor output and set customer expectations.
Analyzes, extracts, summarizes, and identifies metrics, significant trends, and issues related to the fee assistance program.
Serves as Joint Operations CY fee assistance subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.
Reviews, develops and maintains Memoranda of Understanding with military services/components for which the Navy acts as the subsidy management service provider.
Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, presentations and briefings with CNIC leadership, DoD, and Service level representatives.
Prepares and delivers oral presentations to a variety of audiences concerning the Joint Operations Fee Assistance Program.
Supervisory duties comprise 25% of incumbent’s time and include but are not limited to
Directs work to be accomplished by a workforce of NAF employees: (4) CYP Program Analysts, NF-0343-04; and (4-10) CYP Program Clerks, NF-0303-02.
Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
Conducts annual performance reviews of staff.
Monitors and makes recommendations for section staffing decisions.
Ensures staff receives proper training to fulfill requirements of their positions.
Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
Fosters a work environment free of discrimination, harassment, and/or reprisal and ensures equitable treatment of all staff.
Supports CNIC’s Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adhere to the policy; and ensures treatment of all staff is fair and equitable.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
Knowledge of program management concepts to determine requirements, develop policy, analyze and evaluate processes, and implement programs.
Knowledge of the Joint Operations Community Based Fee Assistance Program.
Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members.
Knowledge of project management practices as it relates to the development of automated systems, administering new processes and leading a team through change.
Knowledge of business functions, organizations, policies, resources and analytical and evaluative processes.
Knowledge of business management theories, financial management principles and program objectives.
Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.
Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.
Skill in developing, organizing, and conducting program reviews and improvements through team efforts.
Skill in developing, evaluating, and defending programs to higher levels in DON, DOD and other military services.
Ability to discern and resolve conflicts.
Ability to design, develop and manage systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture.
Ability to exercise all delegated supervisory and managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.
Ability to supervise and direct the work of other employees, monitor performance, and assure adequate internal control procedures are developed and operative.
Ability to perform the full-range of supervisory duties.
Ability to communicate effectively both orally and in writing.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_MWR_Recruit.fct@navy.mil to ensure proper consideration is given.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
- Resume.
- If claiming Veteran’s Preference, a legible copy of DD-214 (page 4).
- Statement of Service (Applies to Military Members Only).
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account. We no longer accept emailed applications.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/601988900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
CNIC offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), and Navy Getaways throughout the FFR Program worldwide.