In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Non-supervisory duties comprise 75% of incumbent’s time and include but are not limited to:

Provides management and oversight for the Joint Operations Community Based Fee Assistance Program.  Ensures that day-to-day operations are conducted to ensure registration and enrollment activities, provider management and invoice processes are effectively executed to provide timely payments to community-based providers on behalf of military families. 

Responsible for the development of effective processes to be used to administer the fee assistance subsidy payment process.  Incumbent works with division analysts to ensure an accurate flow of information from family application to payment reporting is used to expedite proper payments.

Ensures program follow-up and efficiency in processing applications, enrollments, invoices, reports and customer inquiries.  Establishes and tracks reporting requirements to ensure program efficiency and service level standards are maintained.

Works with IT development contractors to design, develop and execute automated processes to administer the fee assistance program. 

Establishes relationships through on-going communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) in order to gain support and provide adequate and timely services. 

Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families. 

Establishes communication protocols with military service/components representatives for which the Navy processes fee assistance subsidy payments.  Organizes and conducts meetings; provides written status reports to services/components. 

Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, community providers and military service stakeholders.  Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly.  Ensures process for escalation of complex issues are in place. 

Manages long/short term performance objectives in order to measure on-going feasibility and viability of the program.  Takes actions to ensure program and budget objectives are met.

Develops service level standards and associated metrics to manage team performance, justify personnel requirements, monitor output and set customer expectations.

Analyzes, extracts, summarizes, and identifies metrics, significant trends, and issues related to the fee assistance program.

Serves as Joint Operations CY fee assistance subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.  

Reviews, develops and maintains Memoranda of Understanding with military services/components for which the Navy acts as the subsidy management service provider.

Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, presentations and briefings with CNIC leadership, DoD, and Service level representatives.

Prepares and delivers oral presentations to a variety of audiences concerning the Joint Operations Fee Assistance Program.   

Supervisory duties comprise 25% of incumbent’s time and include but are not limited to

Directs work to be accomplished by a workforce of NAF employees: (4) CYP Program Analysts, NF-0343-04; and (4-10) CYP Program Clerks, NF-0303-02.

Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.

Conducts annual performance reviews of staff.

Monitors and makes recommendations for section staffing decisions.

Ensures staff receives proper training to fulfill requirements of their positions.

Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

Fosters a work environment free of discrimination, harassment, and/or reprisal and ensures equitable treatment of all staff. 

Supports CNIC’s Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Conditions of employment

• This position requires a SECRET clearance.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge of program management concepts to determine requirements, develop policy, analyze and evaluate processes, and implement programs.

Knowledge of the Joint Operations Community Based Fee Assistance Program.

Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members. 

Knowledge of project management practices as it relates to the development of automated systems, administering new processes and leading a team through change. 

Knowledge of business functions, organizations, policies, resources and analytical and evaluative processes. 

Knowledge of business management theories, financial management principles and program objectives.

Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.

Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.

Skill in developing, organizing, and conducting program reviews and improvements through team efforts.

Skill in developing, evaluating, and defending programs to higher levels in DON, DOD and other military services.

Ability to discern and resolve conflicts.

Ability to design, develop and manage systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture.

Ability to exercise all delegated supervisory and managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.

Ability to supervise and direct the work of other employees, monitor performance, and assure adequate internal control procedures are developed and operative.

Ability to perform the full-range of supervisory duties.

Ability to communicate effectively both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.