This position is located in the Taylor Street, Patron Engagement Section, National Library Services for the Blind and Print Disabled, Library Collections and Services Group.
The position description number for this position is 406316.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
This is a supervisory, non-bargaining unit position.Learn more about this agency
The position serves as the Head, Patron Engagement Section and directs the activities of staff in the NLS Patron Engagement Section with a focus on patron relations, research, support and services. The position reports directly to the Chief, Patron and Network Engagement Division. The incumbent performs activities that include but are not limited to tertiary technical support on NLS library products and services; provision of library services to overseas patrons; development and distribution of training materials, library-related events and opportunities focused on patron needs; assistive technology and digital accessibility and usability as it relates to the NLS program; consumer relations activities; patron research and data collection and analysis; and other activities focused on patrons, and potential patrons of the NLS program. The incumbent represents NLS at regional and national library conferences and conventions, and initiates and oversees communication and data-gathering relevant to patron-focused improvements in the NLS program. The incumbent advocates for the patron perspective on NLS committees and carries patron-focused insights and information to upper management. The incumbent works across organizational lines with various experts at NLS on projects and programs, ensuring that patron perspective is included in discussions and decisions. The incumbent builds collaborative relationships with other service-providers in the disability field, sharing information and developing opportunities for collaboration and exchange.
Supervises a group of employees performing work up to the GS-13 level.
Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Observes workers’ performance; demonstrates and conducts work performance critiques.
Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Recommends appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Reviews and approves or disapproves leave requests and certifies time and attendance records for staff. Assures that subordinates are trained and fully comply with safety regulations and safeguard sensitive and personally identifiable information (PII) of employees. Furthers the objectives of diversity and inclusiveness by taking positive steps to assure the accomplishment of diversity and inclusiveness and by adhering to nondiscriminatory employment practices in regard to political, religious, or labor organization affiliation or non-affiliation, marital status, race, color, gender, sexual orientation, national origin, non-disqualifying disability, age, or other non-merit factor. Coaches employees and recommends training and career-enhancement activities. Oversees contracts managed by CORs in the section.
Plans, establishes, and directs a library outreach and engagement program for patrons focused on the needs and priorities of the blind and print-disabled American as they relate to the NLS Program.
Coordinates staff efforts related to NLS library outreach and engagement services, instruction and training, and access services.
The incumbent manages the Patron Engagement Section, directing activities including library service to United States citizens living abroad; tertiary technical support for NLS products and services including all BARD and digital braille products; consumer relations; patron insights and data collection (in concert with the NLS Data and Analytics Officer); assistive technology and digital accessibility and usability as it relates to the NLS program. The incumbent sets short- and long-term priorities and goals for the section in consultation with NLS management.
The incumbent prepares annual budgets and management plans for the section; researches and recommends new or innovative approaches to address needs relevant to Section activities.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/599832700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.