• Help



    The U.S. Department of State is developing a rank-order list of eligible hires for a limited number of Information Management Technical Specialist – Unified Communications (IMTS-UC) positions/vacancies based on the needs of the Department.

    Learn more about the Department of State and a career in the Foreign Service at https://careers.state.gov.

    There is more to joining the Foreign Service than just salary.  Refer to the Benefits section for more information on total compensation.

    Learn more about this agency


    Essential duties of this position include:

    • Providing IT solutions including, installing, and maintaining various classified and unclassified telecommunications and computer networks in order to provide reliable, modern digital and voice information processing, distribution, and storage for formal and informal communications.
    • Providing applications support including remote and on-site IT support for Commercial-Off-The-Shelf (COTS) applications and Department of State and post-specific applications.
    • Supporting the Department’s IT projects involving its global IT infrastructure (e.g., Enterprise Integration & Remediation, telecommunications circuit upgrades, IT Modernization, etc.) in order to meet the IT demands of the Department.
    • Serving as technical advisor to the IT management and other offices and bureaus concerning technical specialty, equipment selection, installation, and maintenance programs to provide cost-effective, user-friendly communications solutions to the Foreign Affairs community abroad.
    • Performing frequent, intensive international travel to provide regional support, VIP travel support, and global crisis support, including planning travel, filing trip reports, and escorting classified equipment.
    • Supporting building, moving, and renovation of diplomatic posts, including gathering requirements, performing site surveys, producing a statement  of work, generating cost estimates, developing Bill of Materials, and  supporting or installing communications infrastructure backbone.
    • Deploying new communications solutions such as communications products and support worldwide connectivity, including leading installation teams and training IT professionals and end users.
    • Providing on-going technical support by maintaining resource kits, maintaining parts inventory, performing preventative maintenance, maintaining standard operating procedures, identifying and resolving problems (including both initial and in-depth support), replacing equipment and parts, and tracking problems.
    • Providing customer/post support including upgrading communications, coordinating circuit restoration, maintaining correct operating environment, promulgating best practices, negotiating contracts, performing acceptance testing, monitoring communications contracts, and assisting local procurement.
    • Monitoring and implementing security controls including protecting classified material, auditing, assessing information security, reviewing telecommunications security, maintaining internal controls, reporting incidents, counseling users, and researching incidents.
    • Serving as a member of the information management team including supporting organizational performance, managing individual performance, maintaining inventory, keeping records, instructing junior staff, and representing the Department.
    • Performing other duties such as observing safety regulations and gaining and maintaining certifications in the specialty.

    Physical Requirements:

    Some of the essential functions of the job have a physically demanding component.  IMTS-UCs may periodically perform work that requires regular and recurring periods of prolonged standing, bending, and stretching.  At times, they may perform work at construction sites with ambient noise and other environmental factors. They may frequently be required to:

    • Work in confined areas such as crawlspaces, attics, utility pits, tunnels, manholes and other confined spaces.
    • Work from heights to include rooftops, ledges, bucket trucks, scaffolding, and extension ladders.
    • Perform manual installation operations to include hammer drilling, core drilling, pulling wire and cable, running and installing conduit and terminating various cables.
    • Move and handle heavy objects such as crates, equipment racks and other building materials as required.
    • Open shipping crates; perform proper inventory of the contents while noting/reporting deficiencies.
    • Follow established safety regulations, and NEC electrical codes work in and around electrical service panels and Uninterruptible Power Source (UPS) units.  These duties include changing batteries, taking electrical measurements, and making appropriate electrical connections.
    • Withstand challenging physical stress involved with lack of sleep, extremes of heat or cold, and extensive travel.

    IMTS-UCs must be able to work independently without supervision, often act as their own technical engineers and be innovative, especially at isolated overseas posts. Frequently, they make on-site repairs or devise novel solutions to equipment problems in the field.  They may be required, to work on equipment outside their area of specialty, such as radio equipment, and are required to travel frequently, often on short notice.  They may be required to travel more than 50 percent of the time from a regional office to constituent posts and may also be required to travel to locations where unhealthful and hazardous conditions exist.

    Travel Required

    75% or less - A Foreign Service Specialist generally spends the majority of his/her career assigned to the Department of State’s overseas missions and at times, lives away from family and/or in difficult or isolated conditions. Selected applicants will be notified of an Oral Assessment (OA) requirement in Washington D.C. For the selected applicants, all travel and other expenses incurred in connection with the OA are the sole responsibility of the applicant.

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0391 Telecommunications

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/599777500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.