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    This position in the Office of Information Technology (OIT), Area Operations and is assigned to one of the OI&T Field Offices. The primary duties and responsibilities include providing Point of Care Customer Service in accordance with established policies and procedures of the specific VA facility assigned. The employee works in a multi-vendor IT environment supporting multi-user computer systems.

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    This is a bargaining unit position.

    Please read this public notice in its entirety prior to submitting your application.

    Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

    Once a request to fill a vacancy is received, we will review applicants in increments of 100 in application date order. We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.
    OPM-Cyber Code - 411-Technical Support Specialist

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website:https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    Work Schedule: This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.
    Compressed/Flexible: Not Available
    Telework: Is not authorized for this position
    Virtual: This is not a virtual position. The employee will be stationed at a VA facility.
    Position Description Title/PD#: 15295A, Lead IT Specialist (CUSTSPT)
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure: Not Required
    Physical Requirements: Work is primarily sedentary but involve intermediate periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard, and monitor.

    Major Duties:

    • Serves as a consultant in the specialty areas that concern a variety of functional operations and provides technical assistance, advice and training related to hardware and software operation to employees and customers.
    • Serves as the primary source of technical information and support on the evaluation, installation, acquisition and use of PC hardware and software to accomplish assigned functions.
    • Plans, designs, and carries out projects and analyses of the organization's requirements.
    • Performs special project management and informational briefings as required that effect customer support disciplines.
    • Develops usage statistics and evaluates customer service effectiveness, and recommends strategic and operational changes to accommodate new or changed user requirements.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/597178500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.