Clarification from the agency

All US Citizens

As a IT SPECIALIST (INFOSEC) GS 2210 12/13, at the full performance level, your typical work assignments may include:
(This is a 24 hour a day/7 day a week /365 days a year rotating shift environment).

Conditions of employment

• U. S. Citizenship Required
• Males born after 12/31/1959 must be registered for Selective Service
• You must successfully pass a background investigation
• You must be able to obtain a Top Secret Security Clearance
• You must submit to a pre-employment drug test
• Shared Certificates Statement: Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• This position requires shift work to cover operations 24/7/365. You may be expected to work evenings, nights, weekends, and holidays.
• This position is designated as a Testing Designated Position and requires random drug testing.

Qualifications

Subject matter experts will evaluate the first three pages of your resume (once the experience starts) based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below.

Competencies:

• Incident Monitoring- Ability to continuously review information from network traffic tools, alerts, and other communication channels to identify and understand events of interest or incidents within a complex network environment.
• Incident Analysis- Analyze events of interest, information, and incidents to make correct inferences and draw accurate conclusions. Properly escalates as needed to ensure resolution.
• Incident Resolution- Knowledge of methods, tools, and procedures to troubleshoot, configure and resolve complex technical issues and outages across varying information technology infrastructure.
• Communication and Coordination- Effectively communicate verbally and in writing to both technical and non-technical audiences. Coordinates troubleshooting activities with critical stakeholders in high pressure situations during incidents and outages.

For the GS 12 one year of experience at the next lower GS-11 or equivalent level that demonstrates:
To qualify for the GS-12 level, your resume and portfolio will show at least one year experience monitoring network activity in a complex IT environment, analyzing alerts and other events to assess their criticality, and responding to incidents through reporting and escalation methods using various tools and prescribed procedures.

For the GS 13 one year of experience at the next lower GS-12 or equivalent level that demonstrates:
To qualify for the GS-13 level, your resume and portfolio will show at least one year experience monitoring network activity across multiple channels, using an advanced knowledge of network and security protocols to determine the appropriate course of action, and have demonstrated experience coordinating with customers and stakeholders to ensure issue resolution.

Basic Requirement: For all positions in the 2210 Occupational Series individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the well qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps / VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the servicing Human Resources Office listed at the bottom of this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements.

Applicants will be evaluated on their total background including experience (paid and unpaid), education, awards, and training and self-development as it relates to the position based upon the information provided in the resume/application and any other supporting documents. If you are a current or former Federal employee, your resume must indicate the GS or pay band level for each position that you held. If your resume includes non-government service, including contractors, please include the salaries for each position held. All work experience should specify the length of time spent in the position. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that indicates hours per week "varies." List exact hours per week on each job experience.

Resume Review: Subject matter experts will review the first three pages of your resume (starting with the experience) to determine your technical qualifications for this position based on the required competencies. Applicants will be evaluated on their total background including experience (paid and unpaid), education, awards, and training and self-development as it relates to the position based upon the information provided in the resume. If you are a current or former Federal employee, your resume must indicate the GS or pay band level for each position that you held. If your resume includes non-government service, including contractors, please include the salaries for each position held. All work experience should specify the length of time spent in the position. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that indicates hours per week "varies." List exact hours per week on each job experience.

Qualifying Written Assessment: If the subject matter experts determine that your resume reflects the required competencies, you will be sent a written assessment to be completed within one hour of the determined time of issuance.

Qualifying Interview: You may have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made.

Ranking and preference: Preference will not be applied to applicants as these vacancies will be filled under the Direct Hiring Authority for Information Security and resumes will not be numerically ranked.

Background Investigation: To ensure the accomplishment of its mission, the Department of Homeland Security (DHS) requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for TOP SECRET clearance as a condition of placement in this SPECIAL SENSITIVE position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.