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    This is a non-supervisory position located in the Veterans Health Administration of the Department of Veterans Affairs in Asheville, NC (VISN 6). The primary purpose of the position is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the Veterans Health Administration (VHA). This work of this position is healthcare-oriented in nature.

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    Consultation and Education - 25%
    As a primary VHA subject matter expert for Health Informatics, the employee serves as the knowledge expert for the electronic health record and associated clinical software and provides users and staff with consultative support and education. Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient. Integrates knowledge of clinical and information processes to achieve successful adoption and application of new technologies to support health care operations and systems; initiates, develops and executes complex projects that support veterans' health care needs, collaborating effectively in a lead role; assists clinical business end users in reengineering business processes for clinical efficiency and documentation.

    Clinical - 20%
    Exercises expertise in clinical operations, develops and/or oversees the development of information related to patient care, such as patient registries to allow the Clinical Team to track management of patient illnesses. Extracts, analyze and provides data to assess treatment impacts such as: clinical endpoints, health status outcomes and utility estimates; estimated usage; characteristics of treating designated populations; evaluating patterns of substitution against other products such as resource impact assessments. Actively-participates in the development of clinical decision­-support systems using Commercial Off The Shelf Software (COTS) and decision support systems; clinical informatics oversight committees; Clinical Practice Guidelines Committee; others as may be decided locally.

    Policy/Governance - 15%
    Maintains state of the art knowledge of changes in technology and clinical environment to identify, propose, formulate and support new or revised major administrative and clinical policies and directives for clinical software packages in accordance with VHA regulations. Provides expertise in the design of decision support tools that improve health care efficiency, effectiveness and safety. Applies statistical analyses and interprets their significance, including validity of measures used to generate outcomes related to patient management systems.

    Technology and Data - 15%
    As the Health Informatics expert, provides relevant clinical and/or administrative data to identify, quantify, and resolve organizational problems. Integrates software applications for clinical services by: {l) evaluating the unique needs of the specific clinical services in conjunction with the capabilities of the software and coordinating any required modifications; (2) reviewing the effectiveness of the systems and procedures to assure optimum benefit to patient care activities; and (3) troubleshooting when functionality is compromised by determining the cause of and/or the solution to the problem.

    Human Factors - 10%
    Improves efficiency and effectiveness of processes by utilizing knowledge of human factors, usability of redesigned health information systems (i.e. software and hardware), and knowledge of human physical and psychological barriers to usability. Conducts tests to analyze usability, sequencing, flow, plain language, minimum keystrokes, and comfort level of the user, ensuring adaptability of the process(es) to the workflow and that the processes used are the most efficient and effective. Drawing on extensive clinical input, redesigns and customizes business processes; adapts processes to workflow, making sure that they make sense and add efficiency and effectiveness to the operation; eliminates redundancy and removes outdated processes.

    Management of Projects - 15%
    As a recognized expert in Health informatics, the employee guides the evolution of clinical software and processes using creative and well-developed interpersonal skills to achieve effective communication with the end users, Office of information and Technology (Ol&T}, and management. Collaborates with technical, clinical and administrative staff to develop system requirements while understanding system capabilities and limitations. Develops and/or oversees databases related to patient management systems, and actively participates in or leads the development of clinical decision-support systems.

    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Work Schedule: Monday-Friday, 8:00am-4:30pm
    Telework: Ad Hoc; at the discretion of the Service Chief.
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Analyst (Informatics)/PD04133
    Relocation/Recruitment Incentives: Authorized (You may qualify for reimbursement of relocation expenses in accordance with agency policy.)
    Financial Disclosure Report: Not required

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/589753400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.