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    Duties

    Summary

    The incumbent serves as Program Support Assistant is located in the Veteran Service Center in the Western New York Health Care System. The incumbent serves in dual roles as a health benefits advisor and support special programs within the Veterans Service Center by completing various clerical and administrative assignments.

    Learn more about this agency

    Responsibilities

    The Program Support Assistant Duties include:

    • Maintains knowledge of rules, regulations, and policies determining eligibility of Veterans for VA health care.
    • Advises applicants of the health care benefits they are legally entitled to.
    • Initiates administrative processes for establishing care.
    • Responds to technical questions regarding patients' administrative rights and situational eligibility for healthcare.
    • Provides patients with administrative advice and guidance.
    • Provides Veterans both verbal and written information regarding non-medical benefits.
    • Communicates results to patients, families, agency employees, and Veterans' organizations.
    • Handles questions and/or concerns ensuring that quality service is rendered in a timely, complete, and empathetic manner.
    • Receives, reviews, and processes new and recurring paper, in-person, and electronic applications.
    • Verifies eligibility for care utilizing primary sources.
    • Performs data entry proficiently and accurately.
    • Adheres to consistency reviews and national and local policies and procedures governing data integrity.
    • Processes patient data reviews to update/synchronize patient demographic information.
    • Protects data from unauthorized release or from loss, alteration, or unauthorized deletion.
    • Follows applicable regulations and instructions regarding access to computerized files and release of access codes.
    • Communicated with Medical Center staff, next of kin, and other related parties vie phone, e-mail, in person, and mail.
    • Processes clerical and administrative duties.

    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Work Schedule: Monday - Friday 8:00am - 4:30pm The position requires occasional attendance outside of the Medical Center for outreach activities in addition to regularly scheduled tour.
    Compressed/Flexible: N/A
    Telework: Not Available
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Support Asst (OA)/PD09271-A, PD09270A, and PD09271A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    6

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588145000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.