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    The incumbent serves as Program Support Assistant is located in the Veteran Service Center in the Western New York Health Care System. The incumbent serves in dual roles as a health benefits advisor and support special programs within the Veterans Service Center by completing various clerical and administrative assignments.

    Learn more about this agency


    The Program Support Assistant Duties include:

    • Maintains knowledge of rules, regulations, and policies determining eligibility of Veterans for VA health care.
    • Advises applicants of the health care benefits they are legally entitled to.
    • Initiates administrative processes for establishing care.
    • Responds to technical questions regarding patients' administrative rights and situational eligibility for healthcare.
    • Provides patients with administrative advice and guidance.
    • Provides Veterans both verbal and written information regarding non-medical benefits.
    • Communicates results to patients, families, agency employees, and Veterans' organizations.
    • Handles questions and/or concerns ensuring that quality service is rendered in a timely, complete, and empathetic manner.
    • Receives, reviews, and processes new and recurring paper, in-person, and electronic applications.
    • Verifies eligibility for care utilizing primary sources.
    • Performs data entry proficiently and accurately.
    • Adheres to consistency reviews and national and local policies and procedures governing data integrity.
    • Processes patient data reviews to update/synchronize patient demographic information.
    • Protects data from unauthorized release or from loss, alteration, or unauthorized deletion.
    • Follows applicable regulations and instructions regarding access to computerized files and release of access codes.
    • Communicated with Medical Center staff, next of kin, and other related parties vie phone, e-mail, in person, and mail.
    • Processes clerical and administrative duties.

    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Work Schedule: Monday - Friday 8:00am - 4:30pm The position requires occasional attendance outside of the Medical Center for outreach activities in addition to regularly scheduled tour.
    Compressed/Flexible: N/A
    Telework: Not Available
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Support Asst (OA)/PD09271-A, PD09270A, and PD09271A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/588145000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.