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    The incumbent serves as an Medical Support Assistant assigned to the Call Center, Ward, or any other area where MSA vacancies become available at the facility.

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    This is an Open Continuous Announcement that will be used for filling GS-03 - GS-05 MSA's for any of the facilities located within the VA Northern Indiana Health Care System area until September 30, 2021. Qualified applicants will be considered and referred as vacancies become available.

    Applicant Expiration: Applicants will remain active for 3 months after their initial application is received and/or updated. After that time, you must update your application through your USAJobs account if you would like to be made active again for possible consideration during the open period.

    We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants when vacancies do occur and are approved. If a vacancy does not occur for the location and grade for which you are qualified and apply, no further notification concerning the announcement will be provided.

    MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients. They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records. They perform front desk duties, receives telephone call, and visitors to the MSA unit. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification. They consult with clinic staff when processing physician scheduling and administrative orders.

    MSAs are responsible for scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing]and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating
    information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to [the] appropriate health care team member.

    MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national
    scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple]electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility;
    verifying and updating demographics and insurance information when [patients check-in for appointments. Coordinates administrative functions relating to emergency and nonemergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status](i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

    Work Schedule: Typically administrative, but may include off-tours, weekends, and holidays. Individual schedules will be discussed during the interview process and are subject to change based upon the needs of the Agency.
    Financial Disclosure Report: Not required
    Telework: Some MSA positions within the Call Center located at the Marion, IN facility may have Telework availability. Incumbent must live or re-locate to an area within commuting distance of the Facility.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/581781300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.