As a Fleet Service Representative, you will have responsibility for the management and operation of a fleet, and serve as a single source for all Fleet Management services and support for assigned customer and supplier accounts.
Locations: Office of Fleet Management, Zonal Fleet Management Division, Federal Acquisition Service (FAS) in Livonia, MI and Chicago, IL.
We are currently filling one vacancy in each location, but additional vacancies may be filled as needed.
Summary
As a Fleet Service Representative, you will have responsibility for the management and operation of a fleet, and serve as a single source for all Fleet Management services and support for assigned customer and supplier accounts.
Locations: Office of Fleet Management, Zonal Fleet Management Division, Federal Acquisition Service (FAS) in Livonia, MI and Chicago, IL.
We are currently filling one vacancy in each location, but additional vacancies may be filled as needed.
Pay scale and grade determines the salary of the job.
Work schedule
Full-Time
Travel Required
Occasional travel - Travel by air, rail or by Government owned vehicle is required and therefore employee must possess a valid state driver’s license.
Identifying and satisfying assigned customers’ vehicle requirements, or providing understanding for why requirements are unattainable
Providing oversight of established measures of program performance and asset management
Managing assigned commercial vehicle maintenance and repair vendor(s), potentially including vehicle transportation and marshalling vendor(s)
Evaluating maintenance trends and downtime, customer complaints and both customers and vendors procedural compliance with GSA Fleet processes and policies
Sharing the responsibility to perform some clerical, along with technical and administrative tasks to accomplish these responsibilities and to meet workload demands
Direct Deposit of salary check to financial organization required.
Meet all eligibility criteria within 30 days of the closing date
Register with the Selective Service if you are a male born after 12/31/1959
Meet time-in-grade within 30 days of the closing date, if applicable
US Citizenship or National (Residents of American Samoa and Swains Island)
If selected, you must meet the following conditions:
Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Have a valid driver's license
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-9 salary range starts at $58,092.00 per year, the GS-11 starts at $70,286.00 per year, and the GS-12 starts at $84,244.00.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
GS-9:
To qualify, you must have at least one year of specialized experience equivalent to the GS-07 level or higher in the Federal service.
Specialized experience is experience performing routine assignments pertaining to a fleet of government-owned or commercial motor vehicles. This experience must have included:
inputting and/or maintaining data on fleet vehicles in an automated system;
answering routine inquiries and providing assistance to fleet customers/clients;
assisting with identifying customers’ vehicle requirements;
researching and and/or analyzing fleet operations reports.
OR
A master’s degree or equivalent graduate degree OR have completed two full years of progressively higher level graduate education leading to such a degree, with a major in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, or other fields related to the position.
OR
A combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.
GS-11: To qualify, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service.
Specialized experience is experience assisting in managing, purchasing, operating, and/or maintaining a fleet of government-owned or commercial motor vehicles. This experience must have included:
maintaining data on fleet vehicles in an automated system;
answering inquiries from and providing assistance to fleet customers/clients;
identifying customers' vehicle requirements;
researching and/or analyzing fleet operations.
OR
A Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Your major study must be in one of the following: accounting, business administration, commerce, economics, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position.
OR
A combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.
GS-12: To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the Federal service.
Specialized experience is defined as experience managing a fleet of government-owned or commercial motor vehicles using an automated fleet management system. This experience must have included: - reviewing, analyzing, and maintaining data on fleet vehicles in an automated fleet management system; - answering inquiries from and providing assistance to fleet customers and vendors; - working with customers to identify & assess vehicle requirements; - researching and/or analyzing fleet operations.
Education
Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement #20FASB271TSMP. You must apply separately to each announcement to be considered for both.
Bargaining Unit status: AFGE
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
Travel expenses associated with interviews maybeapproved. Determinations will be made on a case-by-case basis.
On a case-by-case basis, the following incentives may be approved:
Recruitment incentive if you are new to the federal government
Relocation incentive if you are a current federal employee
Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled from this announcement as needed; through other means; or not at all.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will use a method called Category Rating to assess your application. Here’s how it will work:
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:
Knowledge of a wide range of Fleet Management policies, principles, procedures and practices.
Ability to utilize automated data processing systems in the operation and analysis of Fleet Management processes.
Knowledge of procurement practices and procedures governing simplified acquisition of supplies and services.
Knowledge of standard and special purpose vehicles and equipment, to include descriptive nomenclature, capabilities, and operating characteristics.
Knowledge of analytic and evaluative methods and techniques to evaluate, measure, and analyze the effectiveness and efficiency of fleet practices and procedures.
Ability to identify solutions and make recommendations to improve program effectiveness and/or organizational productivity.
Ability to develop and maintain working relationships with automotive repair vendors, industry suppliers, customer agencies, and other Fleet Management Center and agency staff.
Knowledge of contracts with fleet vendors in order to recognize vendor performance issues and comply with contract terms and acquisition guidelines.
Ability to communicate orally in order to share information, present recommendations, and articulate positions when the views or information expressed could be met with resistance or opposition.
Ability to function independently and effectively in stressful or controversial situations while retaining sound reasoning, independent judgment
Your answers to the questions will be used to place you in one of three categories: Best Qualified, Well Qualified, or Qualified.
We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.
Within each category, veterans will receive selection priority over non-veterans.
Additional assessments may be used, and, if so, you will be provided with further instructions. If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 10 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules and telework
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
If you are claiming veterans' preference:
Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1)completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Office of Human Resources Management
77 Forsyth Street SW
Atlanta, Illinois 30303
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
If you are claiming veterans' preference:
Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1)completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).
Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Services Administration
Office of Human Resources Management
77 Forsyth Street SW
Atlanta, Illinois 30303
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.
Thank you for your interest in working for U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
