Communications Center Assistant Manager

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

This position is only open to current Bureau of Land Management employees serving on a career or career-conditional permanent appointment in the competitive service.

Duties

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Responsible for coordinating and providing formal oversight of the utilization of CJIS including adherence to FBI policies and procedures for the National Crime Information Center, NLETS and relevant State CJIS interfaces.
Maintains oversight of the ICC' s operations. Provides operational coordination of the technical and program work of the ICC. Ensures compliance with Agency and Departmental Law Enforcement reference manuals and handbooks.
Develops and implements strategies to meet requirements of Agency and Departmental LE policies. Serves as POC for external partners and customers. Considered a subject matter expert as it relates to ICC operations and development of SOP.
Coaches and supervises the efforts of the team in carrying out broad project assignments, actionable events, milestones, deadlines, work methods, problem solving, and workload accomplishment, with emphasis in mission support and ICC operations.
Serves as a first line supervisor for Public Safety Mission Support Technicians and/or Administrative Dispatchers, and directly supervises Lead Mission Support Technicians and/or Lead Administrative Dispatchers.
Provides technical and administrative supervision to Mission Support Technicians and Administrative Dispatchers working 24 hours a day, seven days a week, 365 days a year.
Sets performance standards for and evaluates the performance of assigned lead personnel. Carries out supervisory duties in accordance with regulatory requirements in areas such as Diversity and EEO;
internal management controls; Merit Systems Principles; Safety and Occupational Health obligations; performance management; management of ethics, conduct and discipline; hiring reform.
As the assistant manager the incumbent is responsible for managing the operation of the ICC and for providing focused, responsible coverage for emergency and administrative situations.
Plans, organizes, supervises, and coordinates the activities of the ICC for Department of Interior (DOI) bureaus, and the United States Forest Service (USFS).
Participates in the development, supervision, and implementation of long and short-range plans for the ICC's operations.

Requirements

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Conditions of employment

U.S. Citizenship is required.
Be sure to read the How to Apply and Required Documents Sections.
You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
Direct Deposit Required.
Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
Supervisory Probationary Period: If you are selected for this position, you will be required to serve a one year supervisory/managerial probationary period if one has not previously been completed.
This position requires regular and recurring overtime and shift work.
May require a one year probationary period.

Qualifications

Selective Placement Factors: This position requires a special qualification that has been determined to be essential to perform the duties and will be used as a screen out element. Those who do not provide evidence they possess the following selective factor(s) will be rated not qualified:

Testing Designated Position (TDP) under the Department of the Interior Drug-Free and Alcohol-free Workplace Program.
Position requires rotating shift work (nights, holidays, and weekends).

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

For the GS-10 level: Applicants must have one year of specialized experience equivalent to at least to the GS-9 grade level; OR a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related; OR an appropriate combination of specialized experience and graduate level education (beyond what is required for a master's degree, i.e., more than 36 semester hours leading to a Ph.D.):

Examples of specialized experience include, but are not limited to:

Applying inspection, investigation, enforcement, and/or compliance principles, concepts, and methodologies; laws, regulations, guidelines and precedent decisions; requirements of various legal jurisdictions; and practices common to industries and entities regulated by applicable programs sufficient to interpret and analyze data and information to make appropriate recommendations to Law enforcement Officers.
Knowledge of the field techniques of law enforcement officers, special agents and federal employees in order to enable informed tracking, monitoring and support of their activities.
Working knowledge of computer software and hardware systems in use in the ICC, to include complex radio systems; operating systems; Computer Aided Dispatching systems; a multi-function telephone system including E911; personal computers; radio transmission recording devices (long term audio, instant recall, video recorders); Emergency Backup Power Systems, and criminal justice inquiry software, various communications programs, word processing and spreadsheet software, and form creating/editing software (such as MS Word, MS Excel, Adobe, or equivalents).
Working knowledge of various computer systems accessed by public safety operations to include NCIC, NLETS, and the appropriate state system(s).
Knowledge of management techniques used in planning, budgeting, and procurement with the ability to apply those process to complex mission support operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements within 30 days of the closing date of the announcement.

Federal employees in the competitive service are also subject to the Time-In-Grade requirement in accordance with 5 CFR 300.604. If you are a current Federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must have completed a minimum of 52 weeks at the next lower grade level.

Physical Demands: The work is basically sedentary, but may require frequent trips to network user agencies to attend meetings or obtain project related information. Overtime and shift work are considerations of this job.

Work Environment: The work is primarily performed at the Interagency Communications Center. However, portions of the work are accomplished away from the incumbent' s workplace.

Additional information

DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/e-verify.

SELECTIVE SERVICE: Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. To register or verify your registration go to the Selective Service System at https://www.sss.gov/RegVer/wfRegistration.aspx

Travel and relocation expenses will not be paid by the Department of the Interior. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

The official worksite for the selectee is the duty station identified in this vacancy announcement. The selectee will typically report to this duty location on a regular and recurring weekly basis. The selectee may be allowed to telework with supervisor approval.

BLM may use certain incentives, currently offered by the Federal government, to attract high quality applicants.

If you are unable to apply online or need to fax a document, you do not have in electronic form; view the following link for information regarding an Alternative Application

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Resumes must show relevant experience and other information. Your resume must list your education and work experience including the dates (mm/yyyy) of each employment along with the number of hours worked per week and optional salary information. In describing your experience, please be clear and specific. Visit the USAJOBS Help Center for more information on What should I include in my federal resume?

Your resume will be used to validate your responses to the assessment tool(s). Failure to provide required information will result in loss of eligibility. You are welcome to submit an optional cover letter.

You will be evaluated based on how your application materials reflect the qualification requirements of this position.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online questionnaire will be used to measure the degree to which your background matches the requirements for this position. However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. The best qualified candidates will be identified for referral to the hiring manager and may be contacted for an interview.

Your answers to the online questionnaire will be used to evaluate your competencies in the following areas:

Leadership
Manages Human Resources
Technical Competence

In the evaluation process, due weight will be given to job related experience, education, training, incentive awards and performance appraisals. Applicants must have a performance rating of at least the equivalent of fully successful to be eligible for promotion or placement. Applicants may provide a copy of a performance appraisal of record dated within the last 18 months. If the applicant is unable to provide a performance appraisal of record dated within the last 18 months, the applicant may provide a written explanation as to why.

Help

THIS IS AN ONLINE APPLICATION PROCESS THROUGH USAJOBS. Your application package must be submitted by 11:59 PM Eastern Time by the closing date of this vacancy announcement. If you need assistance in applying on-line, please contact the HR Office at blm_az_so_hr_team@blm.gov. If applying on-line poses a hardship for you (i.e. you do not have access to the Internet) you must contact us prior to the closing date of the announcement for an alternative method of applying. PLEASE NOTE: If you have access to a public library, State Job Service Office, etc., you should use these resources to apply online. You must follow the steps described below to complete the application process:

1) YOU MUST HAVE OR CREATE A PROFILE IN USAJOBS. Your profile must contain a current resume for submission. In order to receive proper consideration, your resume should include the following information:

Current personal contact information.
Work experience (paid or unpaid) including - starting and ending dates (month and year), employer's name and address, job title (include job series and grade if Federal), duties and accomplishments, supervisor's name and telephone number, indicate if supervisor may be contacted, hours per week, and salary.
Education and job-related training including - school name, type and year of degrees/diploma received, credits earned and majors; title of training course and year of completion.
References - personal and professional
Additional information - skills (languages, tools, machinery, typing speed, etc.), certificates or licenses (current only), and/or honors, awards, and special accomplishments (recognition, professional memberships, publications, leadership activities, etc.).

INSUFFICIENT INFORMATION COULD RESULT IN AN INELIGIBLE RATING.

The USAJOBS Resume Builder was designed to ensure that your resume includes the standard information needed. The Resume Builder is an available tool when you login to your USAJOBS account.

Review the Appointment Eligibility Criteria: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you selected. You must provide proof of your eligibility to be considered.
You must submit a resume and also complete the online application and assessment questionnaire and submit the documentation specified in the Required Documents section.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
The eligibility portion of the application process is designed to allow you to choose how you wish to be considered for this announcement. You may choose more than one eligibility. You must provide proof of your eligibility and will only be considered for the questions that you answer "yes".
Please note, your eligibility will be based solely on the selections you have indicated in this section. You must provide the supporting documentation to support your claim to be considered. You may choose more than one eligibility in this section.
To view the assessment questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/10901786

To verify the status of your application, log into your USAJOBS account https://my.usajobs.gov/Account/Login, all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

FOLLOW UP. Check your application status before the announcement closes. It is your responsibility to ensure that a complete application (including a resume, on-line questionnaire, and applicable supplemental documentation) is received by 11:59 PM Eastern Time on the closing date of the vacancy announcement. NOTE: Technical problems may take at least 1 business day to resolve; therefore, you are highly encouraged to complete the application process prior to the closing date.

Agency contact information

Camila Spencer

Phone: (602) 417-9256
Email: cspencer@blm.gov

Address: BLM Arizona State Office
BLM Arizona State Office, AZ-953
One North Central Avenue
Phoenix, AZ 85002
US

Next steps

You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement email from USAJobs that your submission was successful once we have received your online questionnaire, resume, and any supporting documentation. You will be notified of the status of your application and/or referral to the hiring official via your USAJobs account after the evaluation process is complete. You will be contacted if further evaluation or interviews are required.

Required Documents

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In addition to the online application (resume and responses to the questionnaire), you are required to submit the following forms:

Transcripts: If using education to qualify, submit a copy of ALL your college transcripts or a list of ALL college courses that include hours and grades from an accredited U.S. college/university. Upon selection, official transcripts must be received prior to appointment. If your degree is from a Foreign Institution, See Foreign Education.

Current Bureau of Land Management (BLM) career and career-conditional employees: Submit a copy of your most recent (non award) SF-50 showing current employment with BLM, that verifies tenure (block 24, code 1 or 2) and Competitive Status (block 34, code 1).

Please note that documents selected for transfer from your USAJOBS profile are NOT automatically added do your application. You need to transfer your document(s) in the "Documents" step during the application process.

Hard copy paper supplemental documents, submitted without prior Human Resources approval, will be considered as an incomplete application. Required documentation must be submitted by 11:59 p.m. Eastern Time, on the closing date of this announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

THIS IS AN ONLINE APPLICATION PROCESS THROUGH USAJOBS. Your application package must be submitted by 11:59 PM Eastern Time by the closing date of this vacancy announcement. If you need assistance in applying on-line, please contact the HR Office at blm_az_so_hr_team@blm.gov. If applying on-line poses a hardship for you (i.e. you do not have access to the Internet) you must contact us prior to the closing date of the announcement for an alternative method of applying. PLEASE NOTE: If you have access to a public library, State Job Service Office, etc., you should use these resources to apply online. You must follow the steps described below to complete the application process:

1) YOU MUST HAVE OR CREATE A PROFILE IN USAJOBS. Your profile must contain a current resume for submission. In order to receive proper consideration, your resume should include the following information:

Current personal contact information.
Work experience (paid or unpaid) including - starting and ending dates (month and year), employer's name and address, job title (include job series and grade if Federal), duties and accomplishments, supervisor's name and telephone number, indicate if supervisor may be contacted, hours per week, and salary.
Education and job-related training including - school name, type and year of degrees/diploma received, credits earned and majors; title of training course and year of completion.
References - personal and professional
Additional information - skills (languages, tools, machinery, typing speed, etc.), certificates or licenses (current only), and/or honors, awards, and special accomplishments (recognition, professional memberships, publications, leadership activities, etc.).

INSUFFICIENT INFORMATION COULD RESULT IN AN INELIGIBLE RATING.

The USAJOBS Resume Builder was designed to ensure that your resume includes the standard information needed. The Resume Builder is an available tool when you login to your USAJOBS account.

Review the Appointment Eligibility Criteria: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you selected. You must provide proof of your eligibility to be considered.
You must submit a resume and also complete the online application and assessment questionnaire and submit the documentation specified in the Required Documents section.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
The eligibility portion of the application process is designed to allow you to choose how you wish to be considered for this announcement. You may choose more than one eligibility. You must provide proof of your eligibility and will only be considered for the questions that you answer "yes".
Please note, your eligibility will be based solely on the selections you have indicated in this section. You must provide the supporting documentation to support your claim to be considered. You may choose more than one eligibility in this section.
To view the assessment questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/10901786

To verify the status of your application, log into your USAJOBS account https://my.usajobs.gov/Account/Login, all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

FOLLOW UP. Check your application status before the announcement closes. It is your responsibility to ensure that a complete application (including a resume, on-line questionnaire, and applicable supplemental documentation) is received by 11:59 PM Eastern Time on the closing date of the vacancy announcement. NOTE: Technical problems may take at least 1 business day to resolve; therefore, you are highly encouraged to complete the application process prior to the closing date.

Agency contact information

Camila Spencer

Phone: (602) 417-9256
Email: cspencer@blm.gov

Address: BLM Arizona State Office
BLM Arizona State Office, AZ-953
One North Central Avenue
Phoenix, AZ 85002
US

Next steps

You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement email from USAJobs that your submission was successful once we have received your online questionnaire, resume, and any supporting documentation. You will be notified of the status of your application and/or referral to the hiring official via your USAJobs account after the evaluation process is complete. You will be contacted if further evaluation or interviews are required.