Serves as an Information Technology (IT) Specialist in support of Marshall Space Flight Center (MSFC) IT Infrastructure and Operations team for planning, designing, implementing, and maintaining programs, polices, and procedures to manage the use of enterprise and local IT services for the center. Responsible for actions that contribute to team success and collaborating effectively with other team members in person and via telework.
Summary
Serves as an Information Technology (IT) Specialist in support of Marshall Space Flight Center (MSFC) IT Infrastructure and Operations team for planning, designing, implementing, and maintaining programs, polices, and procedures to manage the use of enterprise and local IT services for the center. Responsible for actions that contribute to team success and collaborating effectively with other team members in person and via telework.
Serves as a MSFC Office of the Chief Information Officer (OCIO) end-user services Customer Relationship Manager (CRM).
Serves as a liaison between MSFC customers and the OCIO enterprise end-user services project office and/or local contractor team.
Maintains a productive relationship with end-user IT services contractor teams and awareness of incident and service request responsiveness.
Assists in the overall management of government-owned end-user devices, such as mobile phones, tablets, desktops, laptops, and workstations.
Serves as a point of contact for overall asset and service management for MSFC end user IT services.
Duties described above are at the full-performance level. Duties assigned at a lower grade level will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee.
Position subject to pre-employment background investigation.
A one-year trial period may be required.
This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
Qualifications
Applicant must have one year of specialized experience equivalent to the next lower grade, which has equipped the applicant with the particular competencies needed to successfully perform the duties of the position described above.
At the GS-7 level:
Specialized experience includes applying IT concepts, principles, methods and tools; assists in troubleshooting operating system, mobile phone, tablet, desktop, laptop, or workstation issues; supporting use of cloud-based office productivity applications i.e. Office365 or G Suite; and assists in developing presentations that advance key objectives and tell the story through clean, concise, and well-organized slides.
In addition to the above specialized experience, applicants must have IT related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
OR
1 full year of graduate level education, or Superior academic achievement
At the GS-9 level:
Specialized experience includes applying IT concepts, principles, methods and tools; using and troubleshooting operating system, mobile phone, tablet, desktop, laptop, or workstation issues; use of cloud-based office productivity applications i.e. Office365 or G Suite; and developing presentations that advance key objectives and tell the story through clean, concise, and well-organized slides.
In addition to the above specialized experience, applicants must have IT related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
OR
Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree or applicants may qualify based on a combination of the experience and education requirements described above.
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.
Please spell out all acronyms.
Education
There are no education requirements for this position.
Additional information
As identical vacancies are identified, additional selections may be made.
This appointment may be extended beyond the initial appointment date, for a period not to exceed a total of six years.
Under the NASA Flexibility Act of 2004, individuals appointed under this announcement may be converted to permanent appointment, either non-competitively or through internal agency competitive placement procedures. Conversion is not guaranteed, and term conversion eligibility is contingent on the employee meeting all legal requirements.
Current Federal civilian employees may apply for this position. If selected, a break in service of at least 4 calendar days may be required prior to appointment to this position.
Any applicant tentatively selected for this position may be required to undergo a pre-employment background investigation. Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. See 'How You Will Be Evaluated' for definition of well qualified. Federal employees seeking CTAP/ICTAP consideration must indicate their eligibility when applying for a position. The USAJOBS resume asks you to identify your ICTAP eligibility; the NASA Supplemental Information asks you to identify your CTAP eligibility. If you are selected for the position, you must be prepared to submit proof that you meet the requirements for CTAP/ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.
As a condition of employment, male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. In order to receive preference in hiring, you must clearly identify your claim for veterans preference on your resume.
Your USAJOBS account asks you to assign a name to each of your resumes. When you apply to a NASA position, we will show you the text of the resume you have submitted, but we do not maintain the name you have assigned to that resume. If you wish to keep track of that information, we recommend you make note of it at the time you apply.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
NASA uses an automated system (Resumix) that matches the competencies extracted from your resume to the competencies identified by the selecting official for the position. Based on the competencies you match, you are placed in one of three categories identified as 90, 80, or 70 pt. quality categories, which are defined as:
90 pt. Category - Tentatively meets (until subsequent confirmation upon referral) the basic qualification requirements identified in the vacancy announcement and has experience in the same or similar job that has demonstrated superior proficiency in the primary requirements of the position.
80 pt. Category - Tentatively meets (until subsequent confirmation upon referral) the basic qualification requirements identified in the vacancy announcement and demonstrates satisfactory proficiency in the primary requirements of the position.
70 pt. Category - Fails to meet criteria described in the 80 pt. category.
Additional application guidance is available in NASA's Applicant Guide.
Information for Veterans: The Category Rating Process protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet qualification requirements and have a compensable service-connected disability of at least 10 percent must be listed at the top of the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.
For the purpose of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), candidates rated in the top quality category are considered well-qualified
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
NASA's application process has been specifically developed to ensure that we only ask you for the information we absolutely need to evaluate your qualifications and eligibility. In order to apply for this position, you only need to submit your resume and answer the screening questions and supplemental information. No additional documentation is accepted at the time of application. (For example you need not submit narrative 'KSA' statements; they are not required and will not be evaluated.) In this way we allow you to focus on preparing a resume that best describes your background and abilities. For assistance in preparing your resume, consult the Applicant Guide. Nothing further is required until requested by the Human Resources Office. At that point, we may ask you to submit documentation to support statements made in your resume. For example, we may ask you to provide academic transcripts or proof of Federal employment status. If you are claiming veterans' preference, we may ask you to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form). If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
NASA's Applicant Guide provides the information needed to assist you in determining whether or not you can claim 5 or 10 point veterans preference. You should not submit documents to prove your eligibility for veterans preference at this time. However, you must be prepared to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form) as requested by the Human Resources Office. Veterans preference will only be considered based on what is supported For instance, if you claim 10-point preference, but are only able to document 5-point preference, you will be considered accordingly. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To receive consideration, you must submit a resume and answer NASA-specific questions. The NASA questions appear after you submit your resume and are transferred to the NASA web site. If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Application Status Not Available', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Before you begin the application process, please read the vacancy announcement carefully and have all required information available. Failure to submit a resume that contains all of the required information may result in loss of consideration. Your application must be received no later than midnight Eastern Time on the closing date of the announcement.
You may begin the process of submitting your resume by clicking on the 'Apply Online' link. In order to be considered, you must submit a resume completed on the USAJOBS site. When completing your USAJOBS resume, please remember that NASA limits resumes to approximately 32,000 characters including spaces.
NASA does not accept uploaded resumes created outside of the USAJOBS resume builder process. Additionally, NASA does not accept documents attached through the USAJOBS' document attachment feature.
Once you submit your resume to NASA, you will be transferred to a NASA website and asked to complete a short series of NASA-specific questions. Your answers will not be saved unless you finish the entire application. You may edit a previously-submitted application, if the announcement is still open.
If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Unavailable', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.
Due to COVID-19, we are unable to take hard copy applications at this time. If you are having issues applying, please reach out to msfc-staffing@mail.nasa.gov and let them know the announcement number and issue BEFORE the announcement closes. The NASA Shared Services Center (NSSC) staffing unit will review the request and, if accepted, The NASA Resume Operations Center (ROC) will work with you to have your resume and supplemental information scanned into the system.
If you are a first time applicant, we recommend that you review NASA's Applicant Guide to ensure that you are providing a complete resume. Failure to submit the supplemental data and a resume that contains all of the required information may result in loss of consideration for positions. All applications must be received no later than midnight Eastern Time on the closing date of the announcement.
NASA's Resume Operations Center
4200 Rideout Road, Mailstop HS50
Marshall Space Flight Center, AL 35812
US
Next steps
Candidates for NASA positions are evaluated using our automated staffing and recruitment system, NASA STARS, which compares your skills and experience as described in your resume with the requirements of the position. If you are found to be a highly qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official. At NASA, we pride ourselves on efficient and timely recruitment actions, and you can normally expect to learn the outcome of the selection process in a fairly short period of time. In addition, to ensure that you can measure progress for yourself, NASA provides you with regularly updated information on the status of the vacancy announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
NASA's application process has been specifically developed to ensure that we only ask you for the information we absolutely need to evaluate your qualifications and eligibility. In order to apply for this position, you only need to submit your resume and answer the screening questions and supplemental information. No additional documentation is accepted at the time of application. (For example you need not submit narrative 'KSA' statements; they are not required and will not be evaluated.) In this way we allow you to focus on preparing a resume that best describes your background and abilities. For assistance in preparing your resume, consult the Applicant Guide. Nothing further is required until requested by the Human Resources Office. At that point, we may ask you to submit documentation to support statements made in your resume. For example, we may ask you to provide academic transcripts or proof of Federal employment status. If you are claiming veterans' preference, we may ask you to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form). If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
NASA's Applicant Guide provides the information needed to assist you in determining whether or not you can claim 5 or 10 point veterans preference. You should not submit documents to prove your eligibility for veterans preference at this time. However, you must be prepared to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form) as requested by the Human Resources Office. Veterans preference will only be considered based on what is supported For instance, if you claim 10-point preference, but are only able to document 5-point preference, you will be considered accordingly. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To receive consideration, you must submit a resume and answer NASA-specific questions. The NASA questions appear after you submit your resume and are transferred to the NASA web site. If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Application Status Not Available', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Before you begin the application process, please read the vacancy announcement carefully and have all required information available. Failure to submit a resume that contains all of the required information may result in loss of consideration. Your application must be received no later than midnight Eastern Time on the closing date of the announcement.
You may begin the process of submitting your resume by clicking on the 'Apply Online' link. In order to be considered, you must submit a resume completed on the USAJOBS site. When completing your USAJOBS resume, please remember that NASA limits resumes to approximately 32,000 characters including spaces.
NASA does not accept uploaded resumes created outside of the USAJOBS resume builder process. Additionally, NASA does not accept documents attached through the USAJOBS' document attachment feature.
Once you submit your resume to NASA, you will be transferred to a NASA website and asked to complete a short series of NASA-specific questions. Your answers will not be saved unless you finish the entire application. You may edit a previously-submitted application, if the announcement is still open.
If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Unavailable', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.
Due to COVID-19, we are unable to take hard copy applications at this time. If you are having issues applying, please reach out to msfc-staffing@mail.nasa.gov and let them know the announcement number and issue BEFORE the announcement closes. The NASA Shared Services Center (NSSC) staffing unit will review the request and, if accepted, The NASA Resume Operations Center (ROC) will work with you to have your resume and supplemental information scanned into the system.
If you are a first time applicant, we recommend that you review NASA's Applicant Guide to ensure that you are providing a complete resume. Failure to submit the supplemental data and a resume that contains all of the required information may result in loss of consideration for positions. All applications must be received no later than midnight Eastern Time on the closing date of the announcement.
NASA's Resume Operations Center
4200 Rideout Road, Mailstop HS50
Marshall Space Flight Center, AL 35812
US
Next steps
Candidates for NASA positions are evaluated using our automated staffing and recruitment system, NASA STARS, which compares your skills and experience as described in your resume with the requirements of the position. If you are found to be a highly qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official. At NASA, we pride ourselves on efficient and timely recruitment actions, and you can normally expect to learn the outcome of the selection process in a fairly short period of time. In addition, to ensure that you can measure progress for yourself, NASA provides you with regularly updated information on the status of the vacancy announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
