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Senior Guest Services Representative

Department of the Air Force
Headquarters, Air Force Reserve Command
This job announcement has closed

Summary


About the position:
This position will be assigned to the Grissom Inn on Grissom Air Reserve Base, Indiana.

The position is a regular part-time position, which means you are eligible for benefits and guaranteed to work at least 20 hours per week. Employees will be eligible for the use of the fitness center, lodging, and other activities. Position requires working irregular schedules, to include weekends, holidays, and all shifts.


Overview

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Hiring complete
Open & closing dates
07/30/2020 to 08/14/2020
Salary
$10.40 to - $14.60 per hour
Pay scale & grade
NF 2
Location
Few vacancies in the following location:
Grissom AFB, IN
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Part-Time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
20-9JFSV014289
Control number
575064800

This job is open to

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Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

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  • Receives and confirm room reservations by letter, telephone, email, or personal contact.
  • Registers and assign rooms to guests, make and issue room keys, and may escort guests to rooms as needed.
  • Ensures that only authorized patrons use government- sponsored quarter
  • Calculates and post charges to patrons' accounts and balances totals with control record.
  • Accepts payment, makes change, and presents departing guests' checkout statement.
  • Prepares and safeguard cash receipt, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
  • Updates automated data base on occupancy and checkouts.
  • Supports front desk operations at Lodging.
  • Provides on the job training for new employees
  • Assists in correcting clerical and system errors
  • Ensures adherence of established quality and safety standards.
  • Maintains log of incidents and reports.
  • Ensures supplies are adequately stocked and equipment is available to complete duties.
  • Elevates guest/employee complaints as necessary.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/10880079

Requirements

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Conditions of employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • The position requires the incumbent to meet state and legal age requirement for sale of alcoholic beverages
  • The incumbent must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidays

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/14/2020

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Experience utilizing automated systems and computer software (hotel property management system or equivalent); providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility. Performing front desk duties (i.e., reservations request; assigning rooms, customer checkout procedures; running cashier reports, etc.). Previous experience leading the work of others is highly desirable.



Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position
  • Male applicants born after December 31, 1959 must be registered for Selective Service
  • Direct deposit is required
  • Satisfactorily complete an employment verification (E-Verify) check
  • A probationary period may be required
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

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