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MEDICAL SUPPORT ASSISTANT (OFFICE AUTOMATION)

Department of the Air Force
Air Education and Training Command
This job announcement has closed

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to perform as the senior administrative support assistant in connection with the care and treatment given to patients in wards, clinics, or other such departments of a medical facility.

Overview

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Hiring complete
Open & closing dates
07/31/2020 to 08/13/2020
Salary
$34,916 to - $45,393 per year
Pay scale & grade
GS 5
Location
Few vacancies in the following location:
Maxwell AFB, AL
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-Time
Service
Competitive
Promotion potential
5
Supervisory status
No
Security clearance
Not Required
Drug test
No
Announcement number
9Z-AFPC-10879328-995273-ARB
Control number
574984400

Duties

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  • Coordinates patient scheduling activities of the medical facility to ensure a smooth flow of the daily services
  • Performs maintenance of medical records and reviews maintenance of medical records to ensure they are maintained in accordance with Air Force regulations/instructions and other established guidelines
  • Performs a variety of administrative duties in support of the medical facility
  • Uses multiple office automation software with varied functions to produce a wide range of documents, formats, etc.

Requirements

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Conditions of employment

  • Must complete initial online questionnaire and additional assessment(s)
  • U.S. Citizenship is required
  • Males must be registered for Selective Service, see www.sss.gov
  • PCS expenses will NOT be paid
  • This posn is subject to provisions of the DoD Priority Placement Program
  • Disclosure of Political Appointments
  • All federal employees are required to have direct deposit.
  • This position will support the Federal Governments response efforts to COVID-19
  • Recruitment incentives may/may not be authorized

Qualifications

In order to qualify, you must meet the specialized experience requirements and meet specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade of GS-04 or equivalent in other pay systems. Examples of specialized experience includes knowledge of a standardized body or rules, procedures, and operations such as available medical facility services, medical terminology used in the facility and the procedures of each unit serviced to give instructions to patients, determine eligibility of patients for care, schedule appointments, rearrange appointments to accommodate emergency situations, refer patients to other units or facilities as needed, and resolve patient complaints and other scheduling problems; knowledge of the spelling and meaning of commonly used medical terminology of the facility to enter patient information into records, give instructions to patients for diagnostic procedures, report test results to patients; and relay information to members of the immediate staff and other services of the facility. (NOTE: This same experience must be well-described in the application/resume that you complete and submit in addition to answering this questionnaire.)

OR
EDUCATION: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit a copy of official transcripts.

OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of transcripts.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of the correct spelling and meaning of medical terminology commonly used by the medical facility; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports.
2. Knowledge of the standardized body of rules, procedures, policies, and operations of the medical facility to determine patient eligibility, schedule appointments, maintain appointment schedules, make referrals, give instructions to patients, assemble and update patients' charts, record physicians' orders, and retrieve x-rays, laboratory reports, and other relevant patient data.
3. Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.
4. Skill in typing; a qualified typist is required.
5. Ability to plan, organize work, and meet deadlines.
6. Ability to communicate effectively, both orally and in writing using tact and diplomacy.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

********************ADDITIONAL INFORMATION FOR ACTIVE DUTY SERVICES MEMBERS********************

ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:

  • Name/Rank/Grade of Service Member
  • Branch of Armed Forces
  • Dates of Active Service (Start and End Date(s)
  • Expected Date of Discharge/Release from Active Duty
  • Terminal leave start date (if applicable)
  • Expected character of service/discharge and type of separation (i.e. separation or retirement)
  • Must be certified within 120 days of anticipated discharge
  • Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
    Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected at the full performance level and placed at the full performance level.

OPTIONAL DOCUMENTS:
Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record signed by a supervisor.
Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.
Note: Applicant must not submit award SF50s-Notification of Personnel Actions (SF50s).

If you have questions regarding this announcement and have hearing or speech difficulties click here.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Reasoning, Reading and Computer Adaptive Occupational Interaction.

The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

BASIS OF RATING: The assessments for this job will also measure

  • Knowledge, Skills and Abilities (KSA) as listed under Qualifications
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

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