Clarification from the agency

The first area of consideration will be current permanent facility employees, second consideration will be permanent VA employees, the third will be all other current permanent federal employees, the last area of consideration will be all other US Citizens.

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Operations and oversight responsibilities include but are not limited to informational analysis, space allocation, disciplinary actions, equipment ordering, controlled correspondence, performance evaluation, coverage for absent staff, supervising daily MSA workload assignments and training of new and less experienced MSAs. Functions and duties are as follows but not limited to:

• Provides administrative and technical support to clinicians and is the subject matter expert in the VA Information Systems and Technology Architecture (VISTA) as well as the Computerized Patient Record System (CPRS)
• Provides initial and ongoing VISTA and CPRS training, administrative assistance in CPRS documenting and access to the resources available at the PSHCS to expedite efficient patient care and treatment
• Serves as the major communication link and provides continuity between the members of the patient care team and is expected to be thoroughly familiar with all administrative and operational functions of the activities that form Primary Care. Teams include the Clinic Manager, Nurse Manager, RN' s (RN care managers), LPN' s (clinical associates), medical support assistants (Clerical associates), nurse
  practitioners, staff physicians, social workers, pharmacists, dietitian, primary care mental health providers, radiology technicians, laboratory technicians, tele-health providers and technicians, optometry providers and support staff, audiology providers and support staff and dental providers
• Plans and directs programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting

Conditions of employment

• This is a Non Bargaining Unit Position
• United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Designated and/or random drug testing required
• Selective Service Registration is required for males born after 12/31/1959
• Must be proficient in written and spoken English
• You may be required to serve a probationary period
• Subject to a background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Must pass pre-employment physical examination

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/07/2020.
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education:
(1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR

(2) Education. One year above high school; OR

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification. None required.

Grade Determinations: Minimum Experience for the GS-8.
One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Assignment: Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.

Ability to provide briefings, orientations, staff development, and training in a patient support setting.

Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References: VA Handbook 5005, Part II, Appendix G45, August ,2019

The full performance level of this vacancy is GS-8.

Physical Requirements: The work is mostly sedentary, but requires intermittent sitting, standing, walking, bending, reaching, pulling, and light lifting, or carrying of light items weighing less than 15 pounds such as medical records, office supplies, and files. The work requires walking inside the facility, outside the main hospital and within the main hospital when necessary for meetings. The work requires the use of a keyboard, computer and telephone. The incumbent works at a workstation, in an office setting. The work environment is busy, requiring the incumbent to multi-task to not only supervise subordinates but to also manage a myriad of processes and procedures for a high workload volume from Veterans inquiring about their appointments, or their status. The work is generally performed within the Mayfair Building, the Mann-Grandstaff VA Medical Center or designated satellite offices in Spokane, Washington, which may require travel at times.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.