This position is located at Navy Gateway Inns & Suites operation at Joint Base Anacostia/Bolling AFB. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.
This position is located at Navy Gateway Inns & Suites operation at Joint Base Anacostia/Bolling AFB. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Receives requests and processes reservation within established guidelines. When room are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guest, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Nigh Audit reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
Performs other related duties as assigned.
Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to handle, control, and account for large amounts of cash. Work is primarily performed in an office environment. Requirements include extended periods of standing, walking and lifting /carrying objects up to 30 pounds.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
This position is subject to the possibility of working on weekends and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
May be required to possess a valid state driver’s license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
The operation conducts business 24 hours a day, 365 days a year.
Must be able to work days, nights weekends, and holidays. Front desk personnel works various shifts. The incumbent, over a period of time will be required to work each shift.
Proof of high school level education or equivalent (if applicable)
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
APPLICATION FORMS - A complete packet of the following forms must be submitted for each position applying for:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this position, please submit a resume and any other required documents as indicated in the "required documents" section, by ONE (only) of the following ways:
Directly through USAJobs.gov, click the Apply Online button to create an account or log in to your existing USAJOBS account
OR
By Email to: NAF.JBAB@NAVY.MIL Note: If submitting by email, you must put the announcement number in the subject line.
To apply for this position, you must provide a complete Application Package which includes:
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
