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Customers Services Relations Assistant NF-02

Department of the Army
Army Installation Management Command
This job announcement has closed

Summary

The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

This position is located at Fort Gordon- Pointes West Army Resort -Appling Georgia

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Overview

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Hiring complete
Open & closing dates
05/18/2020 to 06/30/2020
Salary
$10 to - $11 per hour

All NAF positions will be offered at the minimum hourly rate, relevant experience provided will be considered.

Pay scale & grade
NF 2
Location
2 vacancies in the following location:
Appling, GA
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Intermittent
Work schedule
Intermittent
Service
Competitive
Promotion potential
2
Job family (Series)
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
O3NAFDZ2010735163
Control number
568631300

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to US Citizens and Non-Citizens. There are few vacancies associated with this vacancy announcement. Applications/Resumes received during this announcement period will be referred on a weekly basis with the first cut-off beginning Friday, May 29 at 8:.00 a.m.(EST)

Duties

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  • Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.
  • Checks membership cards of persons entering the facility.
  • Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards.
  • Ensures that patrons comply with applicable rules and standards.
  • Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
  • Provides security at designated areas by patrolling the premises to prevent unauthorized access. .
  • Performs routine security checks to insure buildings, gates and equipment are properly locked or secured. Inspects grounds for fire, break-in, vandalism or trespassing.
  • Reports incidents to proper authorities. Maintains log of authorized visitors and checks to insure visitors are authorized entry. May operate a motor vehicle.

Requirements

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Conditions of employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Completed and signed DA Form 3433 is required prior to entrance on duty.
  • A valid driver's license is required for positions that require the incumbent to drive a vehicle
  • Satisfactory completion of pre-employment checks in accordance with AR 215-3 to include physical and background checks to include a National Agency Check is required.
  • Must complete a CPR/basis Multi-Media First Aid Certification Course within 6 months of employment.
  • Work is predominantly outside on a variety of terrain and weather. Could be hot, cold, wet, dry, windy and dusty.
  • Ability to perform the essential functions of the position with or without accommodation.
  • Work hours may involve weekends, weekdays, holidays, rotating shifts and night duty.to drive a vehicle.

Qualifications

  • Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.
  • Provides security at designated areas by patrolling the premises to prevent unauthorized access.
  • Performs routine security checks to insure buildings, gates and equipment are properly locked or secured. Inspects grounds for fire, break-in, vandalism or trespassing.
  • Reports incidents to proper authorities. Maintains log of authorized visitors and checks to insure visitors are authorized entry. May operate a motor vehicle.
  • Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property.
  • Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English i.e. policies, directives, etc
  • The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.
  • Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook.Ability to operate a cash register and utilize RECTRAC System preferred.

Additional information

  • Manual Application: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 11:59 P.M. EST on the closing date of the announcement in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
  • Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
  • Allowances, differentials, or incentives will not be paid.
  • Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (To view the kit, click: https://publicfileshare.chra.army.mil/index.php/s/uIDfgOMr6PWHHGS/download?path=/&files=NAF Applicant Information Kit.pdf ). (If URL does not work, please copy and paste into browser).
  • Applications are valid for days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

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