As a Supervisory IT Specialist (CUSTSPT/INFOSEC) you will:

• Focus on improving the end-to-end experience of OCIO customers and fostering a customer-first mentality by serving as the day-to-day point of contact:
• Work with other OCIO units to better understand technology users' experiences and to align OCIO products and services to customer needs;
• Create customer interview and survey guides, journey maps, and personas;
• Develop and strengthens OCIO's customer experience abilities and processes by helping teams adapt to shifting customer preferences;
• Apply research strategies and outputs to shed light on customer perspectives and collect customer feedback;
• Coordinate solution development efforts to address customer needs.
• Responsible for improving the end-to-end experience of OCIO customers by fostering a customer-centric organization.
• Ensure account managers understand and represent the breadth of OCIO products and services to CDC customers.
• Apply research strategies, surveys, journey maps and personas to shed light on customer needs
• Coordinate IT and data solution development efforts to address customer needs.
• Provide leadership and managerial application of cybersecurity/information assurance policies, principles, and practices.
• Direct and manage the operations of the Branch with primary responsibility for providing leadership and guidance to staff.

Conditions of employment

• US Citizenship is required.
• Background Investigation is required.
• E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.
• Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• One-year probationary period may be required.
• Travel, transportation, and moving expenses will be paid: May be Authorized
• Bargaining Unit Position: No
• Drug Screening Required: No
• Recruitment Incentive may be authorized: No
• Relocation Incentive may be authorized: Yes
• Annual Leave for non-federal service may be authorized: No
• Research position: No
• Promotion potential: No
• Supervisory position: Yes: Since this is a supervisory position, candidates must also have demonstrated or shown the potential to develop the necessary knowledge, skills, and abilities. A supervisory probationary period may be required. Applicants should describe any previous experience or responsibilities which could be used in relation to the supervisory requirements of this position.
• Time in grade (TIG) must be met within 30 days of the closing date of the announcement.
• CDC Financial Disclosure -OGE form 450 Holding ourselves to a higher standard; the Centers for Disease Control and Prevention inspires public confidence in its trust responsibilities and mission by maintaining high ethical principles. This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This Information will be required annually.
• All qualification requirements must be met by the closing date of the announcement.
• Public Trust/High Risk Background Investigation (6) is required.

Qualifications

Minimum Qualifications:

Applicants must have at least one year of specialized experience at or equivalent to the GS-14 in the Federal service as defined in the next paragraph.

Specialized experience is experience which is directly related to the position which has equipped the applicant with the particular knowledge, skills and abilities (KSAs) to successfully perform the duties of the position to include experience developing and managing information technology strategies to deliver customer service to clients; providing technical end user support to customers in applying hardware and software products and devices; experience providing information security management and applying cybersecurity policies, principles, and practices.

Additional Qualifying experience for the GS-15 grade levels requires IT-related experience that demonstrated each of the following four competencies: Attention to detail; customer service; oral communications; and problem solving.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

"Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS."

Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Collaboration / Partnering
• Creativity/Innovation
• Customer Service
• Financial Management (2)
• Flexibility
• Information Security Policies and Principles
• Information Security Risk Management Practices
• Oral Communication
• Performance Management
• Results Driven
• Technical Credibility
• Written Communication