Clarification from the agency

This announcement is open to current employees of the Administrative Office of the U.S. Courts.

The incumbents of these positions will report directly to the CHNO-HSD National Program Hosting Branch (NPHB) Chief and will serve as Senior Systems Administrators in the NPHB. The purpose of these positions are to provide design, engineering, and Tier 3 escalation capabilities for the Cloud Hosting and Networks Office. A primary goal is to ensure Platform as a Service (PaaS) services and capabilities provided to judiciary customers achieve 99.9999% uptime operations. They are assigned projects that must be defined, documented, executed, and closed. They must stay current on the technologies and assist in evaluating current processes and procedures for opportunities to enhance and improve services, and ensuring that approved processes and procedures are followed through review and audit activities. The Senior Systems Administrators will also be responsible for working highly technical projects as directed supporting the IaaS and PaaS capabilities, reporting status and compliance as required. This includes coordinating and maintaining relationships with all necessary internal and external stakeholders supporting assigned services.

Duties of the positions include, but are not limited to:

1. Serving as technical leaders for Cloud Hosting and Networks Office Hosting Services Division National Program Hosting Branch's PaaS projects and work efforts, providing both leadership and hands on support for Red Hat Enterprise Linux (RHEL) and/or Microsoft Windows operating systems and ensuring the availability and performance of assigned systems and infrastructure.
2. Working with internal and external stakeholders, managing and maintaining components, tools, clients and capabilities necessary to support IaaS and PaaS services in a large enterprise environment.
3. Developing, publishing, and maintaining standard operating procedure (SOPs) and best practices, as well as those necessary to create reports and trend analysis for management and other hosting branches related to usage of the services assigned.
4. Monitoring and managing support requests assigned or related to assigned services, and ensuring that requests are handled in accordance with established service level agreements.
5. Maintaining detail necessary to ensure that applicable service and operating level agreement key performance indicators are met and that those documents reflect the current state of IaaS and PaaS services.
6. Working with internal stakeholders, managing and maintaining images (templates), tools, clients and capabilities and overseeing security maintenance activity necessary to maintain compliance of associated systems, and ensuring that applicable change and release management processes and procedures are followed.

Conditions of employment

CONDITIONS OF EMPLOYMENT:

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at http://ww.usajobs.gov/Help/working-in-government/non-citizens. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. All new AO employees must identify a financial institution for direct deposit of pay before appointment.
5. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
6. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
7. Relocation expenses may be provided, but only if authorized by the Director of the AO.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following areas:

• Administering and troubleshooting Microsoft Windows (2016 or 2019) and/or RHEL (RHEL 6 and 7) in a multi-tenant, enterprise environment;
• Deploying, maintaining and troubleshooting virtual server systems on the VMware vSphere v6.5 or higher platform at enterprise scale supporting users across multiple locations;
• Implementing and maintaining and Microsoft Windows (2016 or 2019) and/or RHEL (RHEL 5, 6, and 7) architecture design and platform deployment programs in a large and diverse enterprise environment;
• Defining and implementing Windows or RHEL deployable packages and patch deployment methodologies including the creation of scripts to apply specific patch bundles to Microsoft Windows and RHEL servers;
• System automation experience on the BMC TrueSight System Automation (TSSA) platform deploying custom scripts and applying security patches against Microsoft Windows and RHEL platforms; and
• Proficiency with troubleshooting mid-sized Microsoft Windows Active Directory and Group Policy (GPO) issues.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.