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    Duties

    Summary

    This position will support the Federal Government's response efforts to COVID-19

    This position in the Office of Information Technology (OIT), Area Operations and is located at a VA facility. The primary duties and responsibilities include providing Point of Care Customer Service in accordance with established policies and procedures of the specific VA facility assigned. The employee works in a multi-vendor IT environment supporting multi-user computer systems.

    Learn more about this agency

    Responsibilities

    Please read this public notice in its entirety prior to submitting your application.

    Vacancies may not presently exist in each location but may become available at any point during the opening period of this vacancy announcement. Applicant resumes will not be reviewed until there is actually a request to fill a vacancy in a particular location

    You are applying to a public notice that will be used to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies at the time you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur.

    We will not review your resume for qualifications until we receive a request to fill a vacancy using this public notice at which time you will be notified about the status of your application. You will not receive a notice regarding the status of your application other than the initial acknowledgement until a request is received to fill a position using this public notice.

    This is a temporary appointment not to exceed 1 year. This appointment may be extended up to a maximum of 1 additional year (24 months of total service).

    Major Duties
    • Studying documentation provided with new or revised software and taking appropriate steps to install software
    • Monitoring the use of disk space
    • Preparing routine workload reports showing system use and available capacity
    • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data
    • Maintaining and updating system files necessary to control all aspects of system operations and access
    • Performing other related duties and responsibilities as assigned/required
    Work Schedule: This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays
    Telework: Not available
    Virtual: This is a virtual position and you will be required to work at a VA facility
    Position Description Title/PD#: IT Specialist (Customer Support)/PD CV19-15265TA, CV19-15264TA, CV19-15263TA

    Physical Requirements: The work is both sedentary and active, requiring walking through out the medical center. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. Asking assistance from other specialist to help with lifting is encourage. There may be limited crawling under desks and behind areas to gain access to equipment.

    Travel Required

    Occasional travel - You may be expected to travel occasionally for this position

    Supervisory status

    No

    Promotion Potential

    None

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/565664500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.