As a Supervisory Information Technology Specialist (CUSTSPT/INFOSEC) you will:

• Improve end-to-end experience of OCIO customers and fosters a customer-first mentality by facilitating the day-to-day point of contact.
• Work with other OCIO units to better understand technology users' experiences and align OCIO products and services to customer needs.
• Manage and coordinate product, service, systems and infrastructure help desk, and monitors OCIO supported device deployment and refresh activities.
• Maintain a highly reliable, round-the clock customer support center(s) for all CDC users.
• Coordinates with other CDC organizations, vendors, and CDC contractors in the management of helpdesks, and the CDC Customer Support Centers (CSC) and Customer Solution Accelerators (CSA).
• Manage and direct CDC-wide IT Meeting Management Technologies activities to include voice and web conferencing services and capabilities, online video libraries, video streaming support, support and maintenance of video room units, technical stewardship of CDC's video bridges.
• Coordinate the management and technical oversight of centralized contracts.
• Provide leadership and managerial direction to subordinate staff responsible for providing information security management and the rigorous application of cybersecurity/information assurance policies, principles, and practices.
• Direct and manage the operations of the Branch with primary responsibility for providing leadership and guidance to Branch staff.

Conditions of employment

• US Citizenship is required.
• Background Investigation is required.
• E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.
• Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• One-year probationary period may be required.
• Travel, transportation, and moving expenses will be paid: No
• Bargaining Unit Position: No
• Drug Screening Required: No
• Recruitment Incentive may be authorized: No
• Annual Leave for non-federal service may be authorized: No
• Research position: No
• Promotion potential: No
• Supervisory position: Yes
• Since this is a supervisory position, candidates must also have demonstrated or shown the potential to develop the necessary knowledge, skills, and abilities. A supervisory probationary period may be required. Applicants should describe any previous experience or responsibilities which could be used in relation to the supervisory requirements of this position.
• Time in grade (TIG) must be met within 30 days of the closing date of the announcement.
• Current or Former Political Appointees: Agencies must seek prior approval from the Office of Personnel Management (OPM) before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Current or Former Political Appointees: Submit SF-50.
• All qualification requirements must be met by the closing date of the announcement.
• Public Trust/High Risk Background Investigation (6) is required.

Qualifications

Applicants must have at least one year of specialized experience at or equivalent to the GS-14 in the Federal service as defined in the next paragraph.

Specialized experience is experience which is directly related to the position which has equipped the applicant with the particular knowledge, skills and abilities (KSAs) to successfully perform the duties of the position to include experience managing and coordinating product, service, systems and infrastructure; overseeing research and development for enterprise meeting management technologies; and evaluating the impact of new cybersecurity guidance on current programs and recommends changes to existing policies and processes.

Applicant also must have IT related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving.1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

CDC Financial Disclosure -OGE form 450 Holding ourselves to a higher standard; the Centers for Disease Control and Prevention inspires public confidence in its trust responsibilities and mission by maintaining high ethical principles. This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This Information will be required annually.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

• Collaboration / Partnering
• Customer Service
• Decision Making
• Financial Management (2)
• Flexibility
• Information Security Risk Management Practices
• Interpersonal Skills
• IT Platform Knowledge
• Performance Management
• Project Management (2)
• Resilience
• Surveillance Systems
• Team Building
• Technology Management